Summary
Overview
Work History
Education
Skills
Timeline
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Margaret Marrs

Cross Plains,TX

Summary

Dynamic professional with a friendly demeanor and a strong commitment to teamwork, honed at H&R Block. Proven ability to enhance customer satisfaction through excellent communication and problem-solving skills. Adaptable and detail-oriented, with expertise in office management and a track record of fostering positive relationships in fast-paced environments.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

10
10
years of professional experience

Work History

CSP

H&r Block
01.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.

Toddler Room Teacher

Little Buffaloes
09.2024 - 12.2024
  • Actively participated in professional development opportunities to stay current on best practices related to early childhood education principles for young learners.
  • Conducted regular safety checks of the classroom environment to ensure compliance with state licensing regulations as well as center policies.
  • Led small group instruction focused on key developmental areas such as fine motor skills development or pre-literacy concepts, ensuring each child received individualized attention.
  • Enhanced toddler development by implementing age-appropriate activities and play-based learning.
  • Provided consistent supervision during both structured activities and free play sessions while anticipating possible hazards or conflicts between children in order to maintain safety at all times.

Nursing Assistant

Soin Medical Center
07.2022 - 11.2022
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Manager on Duty

SUBWAY®Restaurants
11.2018 - 07.2019
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.

Caregiver Attendant

Nurses Unlimited
07.2015 - 11.2016
  • Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
  • Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
  • Ensured patient safety through diligent monitoring and adherence to care plans.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Provided emotional support to patients and families during challenging times, fostering positive relationships.
  • Improved patient comfort by providing compassionate and attentive care tailored to individual needs.

Education

GED -

Northeast Texas Community College
Mount Pleasant, TX
07-2020

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Fast learner
  • Scheduling/Planning
  • Microsoft office
  • File organization
  • Client communication
  • Document filing
  • Writing and editing
  • Office management

Timeline

CSP

H&r Block
01.2025 - Current

Toddler Room Teacher

Little Buffaloes
09.2024 - 12.2024

Nursing Assistant

Soin Medical Center
07.2022 - 11.2022

Manager on Duty

SUBWAY®Restaurants
11.2018 - 07.2019

Caregiver Attendant

Nurses Unlimited
07.2015 - 11.2016

GED -

Northeast Texas Community College

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Margaret Marrs