Margaret Matchem

• Handled the transition from four separate operations systems into Jane platform; oversaw billing data entry, scheduling, and medical records.
• Managed scheduling and administrative operations, ensuring accurate calendars, patient appointments, and smooth daily workflows.
• Helped coordinate logistics for major projects, including a full clinic relocation (utilities, movers, packing, and setup).
• Oversaw correspondence and communications with patients, insurance providers, and staff; provided timely responses to inquiries and resolved concerns with diplomacy.
• Maintained confidential records and documentation, keeping in mind HIPAA standards and organizational policies.
• Streamlined processes to reduce outstanding accounts receivable by 50% within 1 year of billing manager role.
• Prepared reports, tracked billing cycles, and maintained organized filing systems for secure data access.
• Built and maintained strong relationships with patients and providers, through clear, empathetic communication.

• Maintained accurate and confidential financial records through careful data entry, filing, and secure documentation practices.
• Coordinated billing processes, monitored outstanding invoices, and followed up on collections in a timely and professional manner.
• Communicated with patients and insurance to resolve billing disputes, providing clear explanations and excellent customer service.
• Processed vendor and supplier payments, ensuring accuracy and compliance with organizational policies.
• Managed accounts payable tasks, including entering invoices and disbursing payments via check, electronic transfer, and bank draft.
• Implemented an improved filing system that enhanced record accessibility and supported smooth office operations.
• Utilized multiple software programs to process payments, track transactions, and generate reports for management.

• Urgently answered, screened, and processed 60+ calls daily with call management system and web-based communications.
• Reviewed files, records, and software systems to respond to customer requests.
• Documented conversations with customers to track requests, problems, and solutions.
• Assessed customer account information to determine current issues and potential solutions.
• Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
• Maintained strong call control and quickly worked through scripts to address problems.

• Cultivated warm relationships with regular customers.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
• Trained and acclimated new staff members to restaurant's culture and operations.
• Implemented new point of sale system and trained staff members on use.

• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Served food and beverages promptly with focused attention to customer needs.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

• Corresponded with clients through email, telephone, or postal mail.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Supported office staff and operational requirements with administrative tasks.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Gained early experience in customer service, communication, and multitasking in fast paced environments; skills directly transferable to office and administrative role.

Gained early experience in customer service, communication, and multitasking in fast paced environments; skills directly transferable to office and administrative role.

Gained early experience in customer service, communication, and multitasking in fast paced environments; skills directly transferable to office and administrative role.

Gained early experience in customer service, communication, and multitasking in fast paced environments; skills directly transferable to office and administrative role.

Gained early experience in customer service, communication, and multitasking in fast paced environments; skills directly transferable to office and administrative role.