Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margaret McDaniels

Des Moines,IA

Summary

Friendly and enthusiastic Administrative Assistant with 5+ years of office assistance to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Overview

18
18
years of professional experience

Work History

Administrative Assistant

Army Recruiting Office
Johnston, IA
07.2021 - 01.2026
  • Managed scheduling and coordination of recruitment events to optimize candidate engagement.
  • Organized and maintained confidential applicant records in compliance with regulations.
  • Assisted in preparing recruitment materials, enhancing communication effectiveness with potential candidates.
  • Sent out welcome letters io incoming soldiers
  • Checked to make sure all soldiers were compliant in MEDPROS
  • Updated training records and physical training in DTMS
  • Stayed up to date on all necessary certificates to continue my job requirements.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Sent out daily PERSTATS to Battalion S1, the commander and 1SG
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Maintained inventory of office supplies and placed orders.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Cleaned the office and bathrooms for over a year when the Janitorial contract ended.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Scheduled the Wrestling Mats when needed
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.

Optician Assistant

Valley Optical
West Des Moines, IA
08.2019 - 07.2021
  • Assisted in patient consultations to determine eyewear needs and preferences.
  • Managed inventory of optical supplies, ensuring availability and organization.
  • Educated patients on lens options, care instructions, and frame selection.
  • Collaborated with optometrists to facilitate smooth patient flow during appointments.
  • Streamlined appointment scheduling processes to enhance efficiency and reduce wait times.
  • Conducted preliminary vision tests to assist practitioners in accurate diagnoses.

Mail Clerk

Conduent
Urbandale, IA
07.2018 - 08.2019
  • Receive mail daily from USPS, Fed-Ex, UPS and DHL.
  • Scan
  • Identify
  • Log mail into Excel spreadsheet
  • Distribute and pick-up mail at designated mail stops within a 3 story building at Marsh/Mercer.
  • Send mail out through Mail Services and FedEx/FedEx Ground.
  • Make FedEx labels as needed, Prepped incoming checks for treasury department by stamping each one, prep returned mail for scanning, deliver envelopes and office supplies to designated areas.
  • Sort, stuff and audit EOB's (explanation of benefits) as well as claim checks for mailing.
  • Research missing mail inquiries.
  • Backup in the Inserter room using a series 8 machine to insert large volumes of EOB's and checks.

Caregiver

Home Instead Senior Center
Des Moines, Iowa
10.2016 - 02.2018
  • Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
  • Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
  • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
  • Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
  • Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.
  • Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
  • Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
  • Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation.

Nanny

Karissa Guillen
07.2015 - 06.2016
  • Regulate children's rest periods and nap schedules.
  • Help prepare and serve nutritionally balanced meals and snacks for children.
  • Meet regularly with parents to discuss children's activities and development.
  • Instruct children in safe behavior, such as seeking adult assistance when crossing the street and avoiding contact or play with unsafe objects.
  • Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates.
  • Help develop or monitor family schedule.
  • Perform housekeeping and cleaning duties related to children's care.
  • Instruct and assist children in the development of health and personal habits, such as eating, resting, and toilet behavior.
  • Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children.
  • Remove hazards and develop appropriate boundaries and rules to create a safe environment for children.

Admin Assistant

Mid-American Energy/Radiant
Urbandale, Iowa
09.2013 - 02.2014
  • I posted scheduled power outages to surrounding communities
  • Checked on progress in new development sites
  • Data Entry on archive files and current reports
  • Filed electric and gas documents in catalog library

office assistant/scale technician

Pioneer Hi-Bred/Aerotek
09.2012 - 05.2013
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Maintain scheduling and event calendars.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Make copies of correspondence or other printed material.
  • Arrange conference, meeting, or travel reservations for office personnel.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Order and dispense supplies.

Administrative Assistant

Bankers Life & Casualty Co
12.2009 - 01.2011
  • Manage and maintain executives' schedules.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Greet visitors and determine whether they should be given access to specific individuals.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • File and retrieve corporate documents, records, and reports.
  • Open, sort, and distribute incoming correspondence, including faxes and email.
  • Provide clerical support to other departments.

Administrative Assistant

Sterling Health Plans
04.2008 - 08.2009
  • Manage and maintain executives' schedules.
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Attend meetings to record minutes.
  • Greet visitors and determine whether they should be given access to specific individuals.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • Open, sort, and distribute incoming correspondence, including faxes and email.
  • Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
  • Provide clerical support to other departments.
  • Interpret administrative and operating policies and procedures for employees.

Education

High School, Diploma -

Killeen High School
Killeen, Texas
05.1983

Skills

  • GREET: Expert
  • CORRESPONDENCE: Intermediate
  • DATABASE: Intermediate
  • CLERICAL SUPPORT: Intermediate
  • Office Administrative Assistant: Intermediate
  • Microsoft Office (2003) Word, Excel, Outlook: Intermediate
  • Office/Clerical: Intermediate
  • Customer and Personal Service: Intermediate
  • Service Orientation: Intermediate
  • Home health
  • Care giver
  • Data entry
  • Personal care
  • Customer service
  • Microsoft outlook
  • Filing
  • Documentation and recordkeeping
  • Database entry
  • Office management
  • Dedicated team player
  • Professional and mature
  • Mail handling
  • Spreadsheets
  • Confidential document control
  • Mail management
  • Attendance record management
  • File organization

Timeline

Administrative Assistant

Army Recruiting Office
07.2021 - 01.2026

Optician Assistant

Valley Optical
08.2019 - 07.2021

Mail Clerk

Conduent
07.2018 - 08.2019

Caregiver

Home Instead Senior Center
10.2016 - 02.2018

Nanny

Karissa Guillen
07.2015 - 06.2016

Admin Assistant

Mid-American Energy/Radiant
09.2013 - 02.2014

office assistant/scale technician

Pioneer Hi-Bred/Aerotek
09.2012 - 05.2013

Administrative Assistant

Bankers Life & Casualty Co
12.2009 - 01.2011

Administrative Assistant

Sterling Health Plans
04.2008 - 08.2009

High School, Diploma -

Killeen High School