Kayla Garcia

• Transcribed and organized information to assist in preparing speeches and presentations.
• Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
• Managed filing system, entered data and completed other clerical tasks.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

• Greet all patrons in a timely manner and inquire where and what they are doing in the facility to ensure safety.
• Answer and transfer a high volume of telephone calls.
• Provide courteous service to patrons requiring program registrations, facility bookings, park shelter reservations, and daily use of the facility.
• Give patrons tours of the facility and information regarding the Recreational Facility.
• Provide quality customer service through the development of relationships with participants, community members, and various organizations.
• Participate in regular team meetings to ensure consistency is maintained throughout recreation facilities.
• This position also assists with duties in childcare. This may require helping with 6-16 children, additional cleaning, ensuring the safety of children while in the care of the Recreation team.

Technology and Risk Management

• Learn and use recreation management software, RecTrac, for entry desk operations including membership sales, program registration, facility rentals, and point of sale services.
• Assist with ensuring marketing materials, website, and social media sites are updated with accurate information.
• Follow and assist in the enforcement of risk management and emergency response training.

Memberships and Operations

• Process and assist with promoting membership sales at all recreation facilities.
• Aid patrons in registrations for activities, programs, and events.
• Maintain and update family and organization accounts.
• Reserve park shelter and areas for specific days during designated hours.

• Answer phones, siebel financial services (database), provide customer services in a friendly timely manner
• Route phone calls as needed to the appropriate departments
• Collaborate with agent team members and staff to provide status updates on life applications submitted to the department.
• Attend monthly meetings to collaborate on training methods
• Accurately enter data into the system to maintain records and point of contact with clients (ECRM)

•Booking and release of prisoners.

•Review documents from officers, bondspersons and the courts daily for accuracy and completeness.

•Interview prisoners, arresting officers and other employees daily to obtain necessary information.

•Create and/or retrieve electronic and physical files daily in a high volume setting and accurately add or update file information.

•Compare information collected with independent and/or file documentation and reports discrepancies to the booking officers, daily for resolution to insure the accuracy of records and proper identification of prisoners.

•Accurately code and translate information daily from codes using code tables for reference.

•Accurately count money, deposit money and prepare checks and vouchers daily.

•Accurately complete an inventory of prisoner personal property daily.

•Work a shift as necessary to provide 365 day, 24 hour coverage.

•Ensure oral and written directives, policy and ordinances of Weld County and the Sheriff are consistently and uniformly applied and reflect actual practice and current operating needs.

•File alphabetically and/or chronologically daily to maintain an accurate criminal justice record.

•Answer telephone requests from the public and other agencies daily to provide public services and information concerning jail intake and release records.

•Perform related work as required.

•Front desk and phone reception duties in a confidential and professional manner. This involves greeting and welcoming clients in the office for an office conference or to fill out an eligibility application; answering multiple phone lines; responding to routine questions; and, transferring calls as appropriate.

• Assists clients and processes applications for court-appointed counsel, which requires a basic understanding of eligibility guidelines in order to respond to routine questions, verify and ensure accuracy and completeness of the applications, and make recommendations of eligibility to the Court.

• Learns and applies policies and procedures in how to maintain, update and manage case files, including electronic and hard copy records, from opening through closing and file destruction. Enters client and court data into the Case Management Database, which requires attention to detail; and, moves files to and from the closed file room in accordance with policy and procedure.

• Updates client files by entering court dates and court status information into the Case Management Database; verifies that the information entered is accurate for statistical and calendaring purposes.

• Learns and develops skills in using the Colorado Courts Data Access or local jurisdiction websites to search client case information as requested by clients, administrative staff, investigators, and attorneys.

• Delivers pleadings and correspondence to the appropriate parties in a timely fashion. Documents that all parties received a copy of motions in accordance with office practices in the jurisdiction (e.g. electronic, fax or hard copy). May be required to walk or drive to the court house, district attorney’s office and/or jail to pick-up or deliver documents and correspondence.

Systems Used:

Court E-Filing

Data Access

• Answering phones, transferring customers, signing in customers and directing them to the correct area, data entry for the accounting and sales department, experience with excel, microsoft word, and powerpoint, filing, scanning
• Helped maintain office security by monitoring visitor access and issuing badges as needed.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Organized, maintained and updated information in computer databases.

• Keep confidentiality, organize files, scanning, and other secretarial duties, answering phones and transferring calls, providing customer service to clients, case reviews