Margaret McSpadden
Edgerton,US
Summary
Knowledgeable and dedicated customer service professional with extensive experience in automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
General Spring/ Dorman Products
10.2021 - Current
- Provided expert knowledge and assistance to customers in selecting the appropriate automotive parts for their vehicles
- Resolved customer complaints and issues promptly, ensuring high levels of customer satisfaction
- Managed returns process by accurately documenting reasons for return, inspecting returned items for damage or defects, and processing refunds or exchanges as necessary
- 15 +years as an automotive technician
- ASE Certified Parts Specialist
Office Manager
MySmartPlans
06.2021 - 10.2021
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Established QuickBooks accounting system to reflect accurate financial records.
Sales
Car Max
01.2019 - 06.2021
- Assist clients in financing, transferring and purchasing the vehicles to provide quality services
- Support clients in Curbside pick-up or Home delivery services to meet client goals
- Developed and administered an associate training program for a pilot program at facility
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Utilized consultative sales and closing techniques to meet sales objectives.
Team Lead
Intuit
01.2016 - 01.2019
- Provided effective training to call center agents on products and processes of multiple projects
- Supported clients / agents by resolving issues related to accounting software
- Assisted clients / agents in implementing setups, exports, and imports from other software's for seamless operations
- Trained and assisted a team of 15 members as well as supported management in hiring of agents
- Coached staff in organizing books, managing payroll, and utilizing QuickBooks Online Accountant
Technical Support
Allegion
01.2015 - 01.2016
- Supervised clients in installation, programming, and replacement of electronic and mechanical door locks to ensure smooth workflow
Technical Support
Century Link
01.2014 - 01.2015
- Supported organizations by resolving technical issues, identifying problems, and suggesting probable solutions including replacing modems, dispatching technicians, and transferring to correct departments within the company
Education
Bachelor of Arts - Business Administration
MidAmerica Nazarene University
Olathe, KS05.2021
Skills
- Troubleshooting
- Performance Optimization
- Customer Service
- Effective Communication
- Technical Support
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint resolution
- Payment processing
Accomplishments
ASE Certified Parts Specialist
Certification
QuickBooks ProAdvisor, 08/01/17, Present, Trained and Certified by Intuit on Quickbooks Online
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
General Spring/ Dorman Products
10.2021 - Current
Office Manager
MySmartPlans
06.2021 - 10.2021
Sales
Car Max
01.2019 - 06.2021
Team Lead
Intuit
01.2016 - 01.2019
Technical Support
Allegion
01.2015 - 01.2016
Technical Support
Century Link
01.2014 - 01.2015
Bachelor of Arts - Business Administration
MidAmerica Nazarene University
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