Olyvia Gillotti
Edgerton,KS
Summary
Punctual and honest employee with solid background in customer service. Dependable employee with good time management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Able to produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
11
11
years of professional experience
Work History
Senior Customer Service Representative
International Flavors & Fragrances Inc
02.2018 - 09.2023
- Resolved customer service issues using company processes and policies, to provide updates to customers.
- Responded to customer calls and emails to answer questions about products, services and orders.
- Learned and maintained in-depth understanding of product, service and order information to offer knowledgeable and educated responses for up to 6 Account Managers.
Salon Manager
Electric Sun Tanning Salon & Boutique
09.2015 - 12.2022
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Worked to continuously increase salon business daily by 20% through effective sales and services.
- Maintained and updated office records, both digital and physical.
Evening Manager
Blazer's Restaurant
09.2016 - 10.2017
- Guided and motivated night/weekend team of 6-8 employees by establishing and communicating responsibilities and duties to each team member.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
Family Nanny
Drs. Adam And Allison Kaye
03.2014 - 02.2015
- Built positive and nurturing environments to support 4 children's social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Cashier
Blazer's Restaurant
04.2012 - 03.2014
- Greeted 60 -100 customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Gardner Edgerton High School
Gardner, KS05.2013
Skills
- Client Engagement
- Telephone Etiquette
- Order Management
- Business Writing
- Appointment Booking
- Cash Handling
- Customer Complaint Management
- Selling Skills
- Credit and Debt Card Processing
- Inbound and Outbound Calling
Timeline
Senior Customer Service Representative
International Flavors & Fragrances Inc
02.2018 - 09.2023
Evening Manager
Blazer's Restaurant
09.2016 - 10.2017
Salon Manager
Electric Sun Tanning Salon & Boutique
09.2015 - 12.2022
Family Nanny
Drs. Adam And Allison Kaye
03.2014 - 02.2015
Cashier
Blazer's Restaurant
04.2012 - 03.2014
High School Diploma -
Gardner Edgerton High School
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