Margaret Medina
Albuquerque
Summary
Professional with experience in managing and organizing medical records, ensuring accuracy and confidentiality. Strong focus on improving data management processes, team collaboration, and achieving results. Skilled in using electronic health record systems, coding, and compliance with healthcare regulations. Known for adaptability and reliability in dynamic healthcare environments.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Medical Records Technician
First Choice Healthcare
10.2012 - 10.2019
- Assisting in release of information for patients to send records to other lawyers & social security for insurance claims. Release of information for on-going treatment to other physicians.
- Pulled patient charts for upcoming appointments.
- Followed-up with insurance companies and individuals.
Medical Records Technician
Presbyterian Healthcare Services Medical Group
01.2001 - 09.2011
- Followed-up with insurance companies and individuals.
- Pulled patient charts for upcoming appointments.
- Disseminated information to correct department.
- Maintained 100% compliance with all hospital and government regulations.
- Maintained confidentiality in accordance with organization.
- Purged outdated files.
Live-In-Caretaker/Caregiver
Lucy Ortega
06.2019 - 09.2019
- Helping an elderly lady who needs assistance. With getting her dressed, eat, bathe and complete housekeeping duties, such as dishes or washing laundry., Plan, prepare and monitor meals. Caretaker – taking care of things. Caregiver – Taking care of a person.
Outreach & Enrollment Specialist/Patient Service Rep.
First Choice Healthcare
10.2011 - 10.2018
- Worked closely to provide outreach opportunities for community residents who lack access to healthcare and health insurance, provide enrollment and application follow-up assistance.
- Educated clients on resources and programs in the local community.
- Planned events in the community to connect people dealing with similar issues.
- Advocated for groups to find funding and resources.
- Worked with low income individuals to give them resources.
- Coordinated the scheduling of clients for health insurance appointments.
- Addressed program and policy issues, developed best practices and improved service delivery.
- Licensed Medicaid & Medicare Specialist
- Screened clients for Medicaid, Medicare & the Marketplace Insurance
Loan Specialist
Your Credit Inc.
03.2011 - 09.2011
- Responsible for processing loan applications in compliance you’re for your Credit policies, Meeting with potential customers to assess their needs, Collecting data, verify documents, credit information, ensure the completion of loan application, collect payments, reminder calls for customers to make payments on loans.
Patient Service Representative/ Charge poster Specialist
Presbyterian Healthcare Services/ Behavioral Health
09.2002 - 01.2011
- Conceptualized and implemented new and more efficient filing system.
- Disseminated information to correct department, individual or outside location.
- Purged outdated files.
- Scanned and indexing of outside records into electronic patient charts.
- Posting and sorting of inbound mail.
- Answering calls from patients.
- Varies printing projects.
- Scheduled patient appointment and procedures with Cerner.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Ran credit card batches and balanced deposits on a daily basis.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Ran statements each month to review outstanding statements from physicians.
- Data entry on CPT codes(procedures) to ICD-9 codes (diagnostic codes)
- Checked daily doctor schedules and verified insurances.
- Provided onsite training
Owner, Mechanic Shop, Body Shop, Rented U-hauls
Flores Performance Center
08.1989 - 01.2001
- Owned & Operated a Mechanic & Body Shop, with 2 employee’s, data entry, filing, balanced deposits, go for parts, clients, cars, answering calls, schedule repairs, pay bills, accounts receivable, sanding cars, update customers on repair status. Meet & greet customers, filled CRS forms and paid taxes.
Administrative Officer
Blue Water Pools & Spa
04.2020 - 09.2020
- Submitting applications for plumbing, electrical, mechanical, and building permits
- Managing two-line phone systems and scheduling appointments
- Reviewing inspection reports and coordinating follow-ups
- Handling payroll processing and managing email correspondence
- Paying bills, preparing invoices, and drafting proposals and contracts.
Administrative Assistant
Christian Counseling Professionals
10.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Verify client insurance eligibility monthly and confirm coverage for new potential clients
- Schedule appointments in advanceMD and set up accounts for new clients
- Coordinate sessions for therapists and community support workers, including services such as 90791, H2000, ASAM, 90747, 90737, and others
- Manage email and phone communications, including appointment cancellations
- Pick up and deliver food donations and support spiritual wellness initiatives
- Oversee daily office operations, including opening and closing procedures
- Act as office manager in the absence of leadership, ensuring smooth workflow
- Assist clients with documentation such as Release of Information, intake forms, and telemental health paperwork
- Provide guidance and support to community support workers and therapists as needed
Education
High School Diploma -
Mora High School
Mora, NM05-1980
Graduate Certificate - Cosmetology
Northern NM Community College
El RitoSkills
- Manage multiple tasks efficiently
- Optimistic mindset
- Dedicated work ethic
- Effective time management
- Cash flow optimization
- Financial auditing
- Adaptable to change
- Document management
- Proficient in filing systems
- Health insurance management
- Recording patient data
- Efficient appointment management
- Proficient in Microsoft Office
- Residential caregiver
- Loan processing specialist
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
Certification
- CPC - Certified Professional Coder
- RHIT - Registered Health Information Technician
- CMC - Certified Medical Coder
- CEHRS - Certified Electronic Health Record Specialist
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Administrative Assistant
Christian Counseling Professionals
10.2020 - Current
Administrative Officer
Blue Water Pools & Spa
04.2020 - 09.2020
Live-In-Caretaker/Caregiver
Lucy Ortega
06.2019 - 09.2019
Medical Records Technician
First Choice Healthcare
10.2012 - 10.2019
Outreach & Enrollment Specialist/Patient Service Rep.
First Choice Healthcare
10.2011 - 10.2018
Loan Specialist
Your Credit Inc.
03.2011 - 09.2011
Patient Service Representative/ Charge poster Specialist
Presbyterian Healthcare Services/ Behavioral Health
09.2002 - 01.2011
Medical Records Technician
Presbyterian Healthcare Services Medical Group
01.2001 - 09.2011
Owner, Mechanic Shop, Body Shop, Rented U-hauls
Flores Performance Center
08.1989 - 01.2001
High School Diploma -
Mora High School
Graduate Certificate - Cosmetology
Northern NM Community College
Similar Profiles
Sherrie AbbottSherrie Abbott
Certified Medical Assistant Lead at First Choice HealthcareCertified Medical Assistant Lead at First Choice Healthcare
Sherrie AbbottSherrie Abbott
Lead Medical Assistant at First Choice HealthCareLead Medical Assistant at First Choice HealthCare
Emily LozanoEmily Lozano
In-Home Health Care Aide at First Choice HealthcareIn-Home Health Care Aide at First Choice Healthcare
Yasmenah AliedehYasmenah Aliedeh
Student Assistant at Dona Ana Community CollegeStudent Assistant at Dona Ana Community College
Oluwatoyin OluwafemiOluwatoyin Oluwafemi
Laboratory Assistant at New Mexico Highlands UniversityLaboratory Assistant at New Mexico Highlands University