MARGARET MILLER
Ravenna,OH
Summary
Personable Banker with [Number] years of financial industry performance. Interacts with customers to provide account services and financial product recommendations. Processes deposits and withdrawals and connects account holders with branch services to meet banking needs. Focused on using good money handling, security monitoring and customer service skills to support bank operations as successful [Job Title]. Excellent problem-solving and multitasking abilities honed over [Number]-year career in field. Trained in spotting and preventing fraud. Hardworking and reliable [Job Title] focused on going above and beyond to support team and serve customers. Trained in [Task] and offering top-notch [Skill] abilities. Motivated to continue to learn and grow as [Type] professional. Dependable [Type] industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Referral Specialists
Huntington National Bank
Akron, OH
02.2022 - Current
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- During this role, I was able to be a temporary supervisor as I was a skills coach for new hires.
- Provided technical advice on IRA rules and regulations to clients and internal staff.
- Resolved customer complaints regarding their individual retirement accounts.
- Advised customers about contribution limits, withdrawal restrictions and other applicable laws governing IRAs.
- Developed educational materials regarding different types of IRAs and how they work.
Universal Banker
Farmers National bank
Lake Milton, Oh
01.2021 - 12.2021
- Engaged customers to uncover needs and suggest related bank products
- Used good cash handling skills and attention to detail to maintain balanced cash box
- Helped branch staff order and ship currency and coin, controlled cash distribution, and kept values in line with expected customer demands
- Smoothly opened, closed and updated accounts and savings plans for customers
- Developed relationships with customers, suggested suitable bank services, and met banking needs
- Supported customers by coordinating special actions like ordering new bank cards
Customer Service Specialist
Bank OZK
Bradenton, FL
11.2019 - 01.2021
- Built strong knowledge of product line to assist customers in selecting products
- Directed phone calls to shorten service time and steer conversations towards targeted solutions
- Answered inbound calls to greet and assist customers with various needs and questions
- Used knowledge base systems and work processes to help customers
- Opened and closed accounts and processed applications.
Teller
Palmetto state bank
Bluffton, SC
01.2018 - 10.2019
- Updated customer accounts with new balance, payment, and transfer information
- Employed excellent money handling abilities to operate and balance cash drawer daily
- Followed company and regulatory policies to protect customer and bank assets
- Monitored customer transactions to detect, address, and report signs of fraud.
Education
High School Diploma -
Rock hill high school
Skills
- Account updating Cash distribution
- Mobile banking support Currency management
- Manage customer accounts Count currency
- Deposit funds Balance cash drawers
- Research Secure bank vaults
- Investigate discrepancies
- Verbal and Written Communication
- Upbeat and Positive Personality
- Transaction Processing
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Creative Problem Solving
- Customer Service
- Understanding Customer Needs
- De-escalation Techniques
Timeline
Customer Referral Specialists
Huntington National Bank
02.2022 - Current
Universal Banker
Farmers National bank
01.2021 - 12.2021
Customer Service Specialist
Bank OZK
11.2019 - 01.2021
Teller
Palmetto state bank
01.2018 - 10.2019
High School Diploma -
Rock hill high school
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