Margaret Montgomery
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Senture
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Owner/Operator
Ezy Street Bar& Grill
09.2021 - 01.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
Caregiver
Self-employed
10.2019 - 09.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Laborer
INFAC
08.2018 - 03.2019
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
Team Leader
American Express Travel
12.2014 - 04.2018
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Associate
Amazon
05.2011 - 10.2014
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
CNA
Green Hill Rehabilitation And Care
04.2010 - 05.2011
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
CNA
Sunrise Manor Nursing Home
12.2009 - 04.2010
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Office Manager
Boone & Gilbert Sign Management
10.1999 - 12.2009
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Associate of Arts - Health Administration
University of Phoenix
Tempe, AZ08.2013
Skills
- Active Listening
- Call Center Operations
- Medical Terminology Knowledge
- Time Management
- Problem-Solving Ability
- Customer Data Confidentiality
- Customer Service
- Research
Timeline
Customer Service Representative
Senture
04.2023 - Current
Owner/Operator
Ezy Street Bar& Grill
09.2021 - 01.2023
Caregiver
Self-employed
10.2019 - 09.2021
Laborer
INFAC
08.2018 - 03.2019
Team Leader
American Express Travel
12.2014 - 04.2018
Associate
Amazon
05.2011 - 10.2014
CNA
Green Hill Rehabilitation And Care
04.2010 - 05.2011
CNA
Sunrise Manor Nursing Home
12.2009 - 04.2010
Office Manager
Boone & Gilbert Sign Management
10.1999 - 12.2009
Associate of Arts - Health Administration
University of Phoenix
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