Margaret Nestor
Falls Church,VA
Summary
Well-versed in delivery customer service while maintaining the highest-level of confidentiality. A quick learner and not intimidated by new challenges as an individual but also thrive in busy, customer-focused, teamwork environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Resident Services Manager
Watergate At Landmark
11.2019 - Current
- Familiarity with the Association Bylaws, Rule and Regulations to write up violation letters
- Maintained a 50% under budget for office supplies by looking at cost-efficient ways to support the administrative operations
- Complete condo questionnaire for lenders financing properties
- Oversee the pest control for pest issues by scheduling and send out notices when needed
- Data entry entering new renters, residents and pets
- Quickly summarize complex information with bullet points, compelling data, or even interesting facts
- Architectural and Renovations request by unit owners
- Complete paperwork, ensure the proper contractor's license has been given and permits have been obtained before approval
- Manage a five-member team ensuring coverage for the daily operations of the office
- Review and approve the employee's work hours on ADP by leaving detailed notes for the Human Resource Manager
- Trouble shoot pc issues, activating and deactivating employee emails.
Lieutenant in Patrol Services
Watergate At Landmark
09.2011 - 11.2019
- Interviewed and trained new employees
- Provided overall protection of company assets
- Interacted with law enforcement when needed
- Conducted wellness checks
- Conducted lock outs
- Enforced Rules and Regulations by educating unit owners and residents
- Enforced Rules and Regulation by issued notices, parking violations and mobilized vehicles
- Enhanced safety measures through regular inspections and equipment maintenance, reducing incidents.
Server
Uno's Chicago Bar & Grille
09.2009 - 08.2011
- Took dine-in and carry-out orders
- Knowledgeable of the menu to be able to upsell and give suggestions to customers
- Worked closely with the restaurant managers to immediately address customer concerns and complaints.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Manager
Denny's
05.2003 - 09.2009
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Handled customer inquiries and complaints
- Interviewed, hired and trained new employees
- Supervised daily shift operations, including front and back of house restaurant operations
Education
GED -
Commonwealth Challenge Youth Academy
Virginia Beach, VA2000
Skills
- Inventory management
- Leadership skills
- Cost-cutting
- Organization and time management
- Emotional Intelligence
- Conflict resolution
- Problem solving
- Data Entry
Timeline
Resident Services Manager
Watergate At Landmark
11.2019 - Current
Lieutenant in Patrol Services
Watergate At Landmark
09.2011 - 11.2019
Server
Uno's Chicago Bar & Grille
09.2009 - 08.2011
Shift Manager
Denny's
05.2003 - 09.2009
GED -
Commonwealth Challenge Youth Academy
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