- Graphic Design
- Community Cleanup
- Pilates
- Synchronized Ice-Skating
- Volunteer Work
- Strategy Games
- Knitting and Crocheting
- Reading
Margaret O'Shea
Ijamsville
Summary
Dynamic professional with a proven track record in customer service and communication, honed at Med One Pharmacy and across diverse roles. Excelled in enhancing patient care and medication adherence, demonstrating exceptional patience, empathy, and computer skills. Achieved significant improvements in customer satisfaction and operational efficiency through innovative strategies and a positive attitude. Am able to build lasting relationships with clients and connect easily with people.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Intern
Future Care Nursing Home
06.2023 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Enhanced team productivity by assisting with organization of project documentation.
- Collaborated with the HR department to resolve any issues related to benefits or deductions affecting the payroll process.
- Contributed to the enhancement of procedures, maintaining clear and organized documentation for future reference.
Pharmacist Clerk
Med One Pharmacy
08.2024 - Current
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Responded promptly to requests for assistance, spills and customer inquiries.
Babysitter
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
No Degree -
University of Maryland, College Park
College Park, MD08-2028
High School Diploma -
Oakdale High School
Ijamsville 05-2024
Skills
- Patience and empathy
- Customer service and communication skills
- Telephone etiquette
- Quick learner
- Customer satisfaction
- Cash handling
- Computer skills
- Filing systems
Certification
- Drivers License with a clean driving record – MD Department of Motor Vehicles.
- First Aid Certification
- CPR/AED Certification
Interests
Timeline
Pharmacist Clerk
Med One Pharmacy
08.2024 - Current
Intern
Future Care Nursing Home
06.2023 - Current
- Drivers License with a clean driving record – MD Department of Motor Vehicles.
- First Aid Certification
- CPR/AED Certification
Babysitter
No Degree -
University of Maryland, College Park
High School Diploma -
Oakdale High School
Similar Profiles
Yvette HintonYvette Hinton
EVS Housekeeper at Future Care Nursing HomeEVS Housekeeper at Future Care Nursing Home
Shana EatonShana Eaton
Geriatric Nursing Assistant at Complete Multi CareGeriatric Nursing Assistant at Complete Multi Care
Yvette HintonYvette Hinton
EVS Housekeeper at Future Care Adult Nursing FacilitiesEVS Housekeeper at Future Care Adult Nursing Facilities