Margaret Roth
South Elgin,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
24
24
years of professional experience
Work History
Baker
The balmoral restaurant
Campton Hills , IL
01.2022 - Current
- Packaged finished products into boxes or containers for delivery or sale in store.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Attended training sessions related to food safety procedures and techniques.
- Rotated stock as needed to keep freshness intact.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Adhered to company policies regarding storage, handling and preparation of food items.
- Placed orders for additional supplies when necessary based on production needs.
- Measured out ingredients accurately to ensure consistent product quality.
- Followed food safety guidelines while preparing all food items.
- Operated ovens and other equipment to bake products according to established recipes.
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
- Baked fresh bread and pastries for cafes and restaurants.
Customer Service Representative
Nolan helmet
Aurora , IL
07.2006 - 02.2008
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided accurate information about products and services to customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
Domestic Manager
Self employed
South Elgin, Illinois
05.2006 - 02.2008
- Implemented strategies designed to improve efficiency across all aspects of the housekeeping department.
- Organized events such as holiday parties or special occasions for .
- Conducted regular inspections of the facility to ensure it was clean and in good condition.
- Managed budget allocations for cleaning supplies, equipment, personnel costs.
- Provided guidance and support to domestic staff on job-related issues.
- Scheduled regular maintenance work for any equipment used in housekeeping duties.
- Performed inventory checks periodically to ensure adequate stock levels are maintained.
Parts Specialist
Laurel Motors
Westmont, Illinois
06.2000 - 01.2006
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
- Responded to inquiries from internal staff members about part specifications or availability.
- Analyzed existing inventories to determine which items should be reordered or discontinued from stock lists.
- Maintained accurate records of all inventory transactions in the computer system.
- Provided customers with technical advice regarding parts information and availability.
- Managed vendor relationships by ensuring that orders were filled accurately and on time.
- Collaborated with management team members on special projects related to improving processes within the department.
- Developed strategies to maximize storage space utilization in order to reduce costs associated with storing inventory items.
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Coordinated shipping arrangements for outbound orders as needed.
- Received customer orders and placed them into the system for processing.
- Organized and labeled parts to ensure easy identification and retrieval.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Assisted customers with product selection based on their needs.
- Performed regular audits of warehouse shelves to verify proper stocking levels.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Processed returns, exchanges, and refunds in a timely manner.
- Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
- Identified potential problems with defective or damaged parts before they reached customers.
- Supported service department by expertly pulling parts and updating records.
- Coordinated restocks by working closely with parts manager to fill critical gaps.
Education
Associate of Applied Science -
Alexandria Technical College
Alexandria, MN05-1999
Skills
- Food Safety
- Customer Service
- Returns processing
- Warehouse Operations
- Technical knowledge
- Shipping and receiving
- Packaging and Labeling
- Lean manufacturing principles
- Stock control
- Inventory Management
- Inventory Auditing
- Delivery Coordination
- Reviewing deliveries
- Email Communication
- Order Fulfillment
- Suggestive Selling
- Catalog and parts familiarity
- Problem-solving skills
- Verbal and written communication
- Vendor Relations
- Customer Education
- Technical acumen
- Coordinating paperwork
- Ordering parts
- Data Entry
Timeline
Baker
The balmoral restaurant
01.2022 - Current
Customer Service Representative
Nolan helmet
07.2006 - 02.2008
Domestic Manager
Self employed
05.2006 - 02.2008
Parts Specialist
Laurel Motors
06.2000 - 01.2006
Associate of Applied Science -
Alexandria Technical College