Margaret Roy

Served as strategic liaison and trusted advisor, partnering directly with Customer Service and Supply Chain, to align IT solutions with the division's strategic objectives and regulatory needs.

Proactively identified opportunities to leverage IT for process improvement, cost efficiencies, and innovation to benefit the departments supported as well as IT.

Managed the demand intake process by leading cross-functional project teams globally, to deliver comprehensive projects that meet regulatory requirements, enhance operational efficiency and reduce cycle times.

Oversaw the full project lifecycle for SAP, including other department applications; managing all necessary aspects to meet customer expectation and complete the project on time, on budget and within scope.

• Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.
• Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
• Managed, supervised and controlled execution of contracts to completion.
• Collaborated with all departments to process efficiently and prepare team members to effectively handle demands of simultaneous and large-scale contracts.

• Answered customer questions about sizing, accessories, and merchandise care for a large range of animals.
• Specialized in knowledge of any dog related need.