Margaret Royal
The New Y-CAPP, Therapeutic Day Treatment
Ashland,VA
1
Certification
2011
years of professional experience
Dynamic Assistant Director at First Baptist Ashland Christian Child Development Center, skilled in strategic planning and staff management. Successfully enhanced program coordination and employee relations, leading to improved staff performance and satisfaction. Proven ability to multitask and resolve conflicts effectively, fostering a collaborative and productive work environment.
Work History
Assistant Director
Crisis Counselor
2 Years 9 Months- Provided crisis intervention support to clients experiencing acute emotional distress.
- Assessed client needs and developed personalized treatment plans in collaboration with multidisciplinary teams.
- Facilitated therapeutic group sessions, enhancing coping skills and peer support among participants.
- Monitored client progress and adjusted interventions based on individual responses and feedback.
- Coordinated with external agencies to ensure comprehensive care for clients in crisis situations.
- Documented client interactions and maintained accurate records in compliance with organizational standards.
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Improved overall client satisfaction by maintaining a high level of professionalism and adhering to confidentiality guidelines at all times.
- Assisted clients in exploring feelings and understanding behaviors.
Special Needs Teacher's Assistant
12 Years 3 Months- Supported classroom activities by assisting students with special needs in daily tasks and learning objectives.
- Collaborated with teachers to implement individualized education plans for diverse student needs.
- Facilitated communication between teachers, parents, and support staff regarding student progress and challenges.
- Monitored student behavior and engagement, providing feedback to enhance learning experiences.
- Assisted in the preparation of instructional materials tailored for various learning styles and abilities.
- Participated in professional development workshops to improve support strategies for special education students.
- Implemented behavioral interventions to promote positive interactions and social skills among students.
- Supported students with physical disabilities in daily activities, including mobility assistance, personal care tasks, and use of assistive technology devices.
- Assisted in the development of instructional materials, including visual aids and hands-on activities, to facilitate diverse learning styles.
- Supported student success by providing one-on-one assistance with assignments, assessments, and skill-building activities.
- Fostered strong working relationships with colleagues through collaboration on lesson planning, resource sharing, and problem-solving initiatives.
- Promoted a safe and inclusive learning environment where students felt comfortable participating in group discussions and collaborative activities.
- Assisted students during transitions between classrooms or school environments to minimize disruptions and maintain consistency in routines.
Special Needs Driver
2 Years- Operated school buses safely, adhering to traffic laws and safety regulations.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with maintenance standards.
- Assisted students with boarding and disembarking, ensuring a secure and supportive environment.
- Maintained cleanliness and organization of bus interiors, promoting a positive student experience.
- Communicated effectively with parents and school staff regarding transportation schedules and student needs.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Education
No Degree
Skills
Staff management
Creative direction
Strategic planning
Staff development
Employee relations
Program coordination
Crisis management
Staff coordination
Operations management
Recruitment and hiring
Multitasking Abilities
Conflict resolution
Performance reviewing
Performance evaluations
Schedule management
Certification
Child Development Associate Credential (CDA)
First aid and CPR Certified
Medication Administration Training Certificate
Timeline
Crisis Counselor
The New Y-CAPP, Therapeutic Day Treatment
11.2007 - 08.2010Read More
Special Needs Teacher's Assistant
Henrico County Public Schools
08.1995 - 11.2007Read More
Special Needs Driver
Hanover County Public Schools
08.1993 - 08.1995Read More
Assistant Director
First Baptist Ashland Christian Child Development Center
Read More
J Sergeant Reynolds
No Degree
Read More