Margaret Samamo
Groves,TX
Summary
Dynamic and results-driven professional with extensive experience in the restaurant industry, notably at Toasted Yolk Cafe. Proven team leader with a positive attitude, adept at problem-solving and cash handling. Successfully implemented inventory systems that enhanced efficiency and fostered a collaborative environment, boosting employee engagement and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Leader
Churches Chicken
10.2025 - Current
Manager/Server/Expo Runner
Toasted Yolk Cafe
02.2020 - 09.2025
- Oversaw daily operations to ensure exceptional customer service and dining experience.
- Trained and mentored staff to enhance performance and teamwork.
- Implemented inventory management systems to optimize supply chain efficiency.
- Developed operational procedures to improve workflow and reduce waste.
- Coordinated staff schedules to maintain optimal service levels during peak hours.
- Fostered a positive work environment, encouraging employee engagement and retention.
Shift Lead/Restaurant Server
IHOP
01.2014 - 02.2020
- Supervised daily operations, ensuring high-quality service and compliance with health standards.
- Trained and mentored new team members on menu offerings and customer service protocols.
- Coordinated shift schedules to optimize staffing levels during peak hours for improved efficiency.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Implemented process improvements that streamlined kitchen operations and reduced wait times.
- Collaborated with management to develop promotional strategies that increased sales during off-peak hours.
Education
GED -
Phoenix College
Phoenix, AZSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
Certification
- [Area of certification], [Company Name] - [Timeframe]
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Shift Leader
Churches Chicken
10.2025 - Current
Manager/Server/Expo Runner
Toasted Yolk Cafe
02.2020 - 09.2025
Shift Lead/Restaurant Server
IHOP
01.2014 - 02.2020
GED -
Phoenix College