Margaret Shaw
Heath,TX
Summary
I am highly motivated, having been the mother of twin sons who are now a lead guitar player and a close-to-graduation architect.
Overview
33
33
years of professional experience
Work History
Homemaker
Shaw Household
Heath, TX
12.1990 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Maintained schedule of class assignments to meet deadlines.
- Delivered products to customer locations on time.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Education
Paralegal Certificate - Paralegal Studies
Southern Methodist University
Dallas, TX05-1989
Skills
- Having worked with Customer Care Support with United Healthcare for years, I find I would be honored to also work as a Customer Care support member
References
References available upon request.
Timeline
Homemaker
Shaw Household
12.1990 - Current
Paralegal Certificate - Paralegal Studies
Southern Methodist University