Summary
Overview
Work History
Education
Skills
Awards
Interests
Timeline
Generic

Margaret Sherick

Plymouth Meeting,PA

Summary

Dynamic Call Center Representative with a proven track record at Decision One Inc., excelling in customer support and problem-solving. Recognized for building strong client relationships through empathy and effective communication. Adept at managing high call volumes while maintaining professionalism and delivering exceptional service, contributing to increased customer loyalty.


Overview

9
9
years of professional experience

Work History

Call Center Representative

Decision One Inc.
06.2014 - 03.2023
  • Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
  • Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
  • Supported colleagues with handling complex cases and provided insights for better decision-making in challenging situations.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.

Education

Associates - Information Technology

ITT Technical Institute
Plymouth Meeting, PA
06-2014

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service

Awards

Received several awards while at ITT every quarter

Interests

I am also interested in learning more with Word and Excel to expand my job experience

Timeline

Call Center Representative

Decision One Inc.
06.2014 - 03.2023

Associates - Information Technology

ITT Technical Institute

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