Margaret Stubbs
172 E St. SE, Ephrata,WA
Summary
Dedicated and empathetic professional with years of experience in public education and childcare. Known for a strong work ethic, reliability, and a passion for fostering positive learning environments. Skilled in problem-solving, communication, and supporting students in their academic and personal development. Seeking a paraprofessional role to leverage my skills while contributing to the growth and success of both students and the organization.
Overview
8
8
years of professional experience
Work History
Receptionist
Confluence Health
11.2023 - Current
- Maintain confidentiality of all patient information in accordance with HIPAA guidelines.
- Schedule a variety of appointments and tests, ensuring accuracy, and efficient use of resources.
- Provide excellent customer service to patients, often navigating difficult, or stressful circumstances.
- Answer phones, direct calls, and guide patients to appropriate resources, ensuring clear communication.
- Greet and check in patients, creating a welcoming and professional environment.
- Assist staff and patients in various capacities, contributing to a smooth workflow in a fast-paced environment.
- Uphold professionalism and composure under pressure, ensuring a positive patient experience, even in high-stress situations.
Receptionist
McPartland Law Offices
01.2022 - 11.2025
- Maintained and upheld strict confidentiality of all client information, adhering to legal and ethical standards.
- Interacted with injured clients, including those experiencing anxiety, depression, and other mental health challenges, providing empathy and support.
- Answered and directed incoming calls using a multi-line telephone system, ensuring clear communication and timely assistance.
- Welcomed and directed visitors to the appropriate personnel, providing a professional and courteous experience.
- Managed incoming mail, ensuring it was sorted and directed to the correct personnel, and corresponding files.
- Assisted legal assistants by preparing and completing various administrative tasks, contributing to a smooth workflow.
Paraprofessional
Ephrata School District
11.2022 - 09.2023
- Monitored students in classrooms, hallways, recess, and cafeteria to enforce school rules and ensure safety.
- Provided personalized educational, behavioral, and emotional support, fostering positive student development.
- Assisted in planned instruction and individual lessons, supporting teachers in creating a focused learning environment.
- Tutored and assisted students individually and in small groups to help them master assignments and reinforce learning concepts.
- Maintained an inclusive and supportive classroom atmosphere that encouraged student participation and growth.
- Adapted teaching methods and materials to meet the varying needs and interests of students, ensuring effective learning for all.
Assistant Toddler Teacher
Northwest Christian Schools Cedar Campus
09.2020 - 05.2021
- Supervised, organized, and led circle time, free play, outdoor play, and other learning/developmental activities for toddlers.
- Supported children's emotional and social development by adapting communication tactics to meet individual needs.
- Identified and removed hazards, establishing boundaries and rules to ensure a safe and nurturing environment.
- Built and strengthened positive, trusting relationships with students, parents, and staff to foster a collaborative learning atmosphere.
- Maintained detailed daily records of individual activities, behaviors, meals, medications, toileting, and naps.
- Effectively communicated with families about their child’s daily activities, behaviors, and overall well-being.
Cashier/Waitress/Cook
Time Out Pizza
05.2018 - 08.2020
- Operated a cash register and POS system, processing various forms of payment accurately and efficiently.
- Delivered high-level customer service by engaging with patrons using active listening and communication skills.
- Greeted customers, answered questions, and recommended specials to enhance the dining experience, and drive sales.
- Addressed customer concerns promptly, and escalated issues to management to improve customer satisfaction.
- Delivered food and beverages to guest tables in a timely and professional manner.
- Prepared dishes in a fast-paced environment, ensuring quality and consistency.
- Followed established procedures for safe food handling, storage, and service to maintain health and safety standards.
Education
Bachelor of Arts - Law & Justice
Central Washington University
12-2022
Associate of Arts - AAS Direct Transfer Agreement
Big Bend Community College
06-2020
High School Diploma -
Ephrata High School
06-2020
Skills
- Proficient in Microsoft Office Programs
- Customer service experience
- Time Management Skills
- Witten and Verbal communication skills
- Experience working with children & families
- Self-Motivated
- Hardworking
- Reliable
- Flexible
- Organized
Timeline
Receptionist
Confluence Health
11.2023 - Current
Paraprofessional
Ephrata School District
11.2022 - 09.2023
Receptionist
McPartland Law Offices
01.2022 - 11.2025
Assistant Toddler Teacher
Northwest Christian Schools Cedar Campus
09.2020 - 05.2021
Cashier/Waitress/Cook
Time Out Pizza
05.2018 - 08.2020
Bachelor of Arts - Law & Justice
Central Washington University
Associate of Arts - AAS Direct Transfer Agreement
Big Bend Community College
High School Diploma -
Ephrata High School
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