Margaret Szajna
Tampa,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Paraprofessional
Hillsborough County Public Schools
11.2021 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Provided one-on-one support to students with special needs, fostering supportive learning environment.
- Engaged with students during extracurricular activities, supporting their interests beyond classroom.
Personal Support Assistant
Agent For Dana Pearson (Autism)
04.2005 - 08.2021
- Developed creative strategies for engaging clients in recreational activities that matched their interests and abilities.
- Enhanced client comfort by creating and maintaining a clean, organized living environment.
- Supported client health through proper hygiene practices such as bathing, dressing, grooming assistance.
- Assisted clients in managing medications, ensuring proper dosage and adherence to schedules.
Customer Service/Claims Examiner
Aetna, Inc.
01.1999 - 11.2004
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Provided exceptional customer service by empathetically addressing claimants'' concerns and effectively explaining the claims process to them.
Education
High School Diploma -
Hillsborough High School
Tampa, FL06.1986
Skills
- Behavior Management
- Effective Communication
- Helping Students with Special Needs
- Small Group and Individual Assistance
- Data Collection
- Patient
- Teacher Support
- Calm and Patient Demeanor
- Special Education Support
Timeline
Paraprofessional
Hillsborough County Public Schools
11.2021 - Current
Personal Support Assistant
Agent For Dana Pearson (Autism)
04.2005 - 08.2021
Customer Service/Claims Examiner
Aetna, Inc.
01.1999 - 11.2004
High School Diploma -
Hillsborough High School
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