Margaret Takrony
Headspace Media
Latrobe,PA
9
years of professional experience
Account Manager overseeing 28+ client accounts and coordinating 70+ marketing initiatives across diverse channels, including SEO, paid media, and email. Delivered exceptional client communication and project management, ensuring timely execution of deliverables by mobilizing cross-functional teams. Developed relationship-mapping systems and implemented AI workflows, enhancing reporting accuracy and operational efficiency.
Work History
Account Manager
9 Months- Serve as primary contact for 28+ concurrent client accounts, managing relationship health, satisfaction, and daily communication.
- Manage client escalations and crises with a recovery-focused approach that restores satisfaction and strengthens account trust.
- Lead kickoff meetings, project updates, reporting presentations, training sessions, and strategic account planning for each engagement.
- Managed client escalations and crises, restoring satisfaction and strengthening account trust through effective recovery strategies.
- Mobilized cross-functional teams, including designers, developers, and specialists, to ensure timely delivery of client projects.
- Owned project timelines, approvals, QA, budgets, and deliverables, ensuring smooth operation across multiple accounts.
Marketing Coordinator
1 Year 4 Months- Managed 15+ client accounts quarterly across SEO, paid media, and email campaigns, ensuring alignment with client goals.
- Act as primary liaison between clients and internal specialists, aligning scope, expectations, and escalations across engagements.
- Streamlined recurring reporting and client updates, enhancing responsiveness and reducing turnaround time.
- Supported onboarding for new accounts, facilitating smooth handoffs and expediting campaign launches.
Marketing Specialist
1 Year 7 Months- Produced Google Analytics reports, translating performance data into actionable client recommendations.
- Executed email marketing, SEO, and website tasks on schedule for multiple client accounts, ensuring timely delivery of services.
- Partnered with designers and copywriters to launch client-facing content and campaigns.
- Maintained marketing automation and CRM workflows in GoHighLevel to support consistent account execution.
- Coordinated stakeholder communication for client requests, deliverables, and approvals to streamline project workflows.
Communications Coordinator
1 Year 5 Months- Led updates for website, email marketing, newsletters, livestream communications, and digital content strategy to enhance audience engagement.
- Partnered with ministry leaders to review and approve public-facing communications, ensuring brand consistency and effective stakeholder communication.
- Grew Facebook reach by 165%, page visits by 46.7%, and Instagram reach by 5,300 through coordinated social media content and performance tracking.
- Expanded the email list by 15% by increasing the visibility and accessibility of sign-up opportunities through email marketing and campaign management.
- Increased website traffic by 120% through SEO improvements and website optimization, supported by Google Analytics.
Office Manager
4 Years 2 Months- Streamlined company processes, driving a 22% increase in revenue through tighter operations and follow-through.
- Analyzed profit-and-loss reports to identify cost-saving opportunities and enhance financial efficiency.
- Handled customer communications, resolving inquiries and complaints to maintain strong client relationships.
- Coordinated scheduling for field technicians and customers to optimize job sequencing and timing.
- Designed a company logo and produced vehicle vinyl graphics, managing the process from concept through application.
Education
Bachelor's Degree - Marketing & Visual Communications Specialization
Bachelor's Degree - Interdisciplinary Studies
Skills
Client relationship management
Stakeholder communication
Scope management
Issue resolution
Project coordination
Account strategy
Client campaign oversight
Client engagement automation
Performance reporting
Conversion rate optimization
Renewal strategy
Client retention strategy
Account performance analysis
Client conversion strategies
Client-focused marketing
Timeline
Account Manager
Headspace Media
12.2025 - CurrentRead More
Marketing Coordinator
Headspace Media
08.2024 - 12.2025Read More
Marketing Specialist
Headspace Media
01.2023 - 08.2024Read More
Communications Coordinator
Holy Family Church
08.2021 - 01.2023Read More
Office Manager
Apache Sprinkler Company
06.2017 - 08.2021Read More
La Roche University
Bachelor's Degree from Interdisciplinary Studies
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La Roche University
Bachelor's Degree from Marketing & Visual Communications Specialization
Read More