Margaret Underwood
Fort Bragg,NC
Summary
Dynamic and customer-oriented professional with extensive experience at Dunkin' Donuts and Precision Clean LLC. Proven expertise in cleaning and sanitization, coupled with exceptional communication skills. Recognized for enhancing customer satisfaction and operational efficiency, consistently delivering high-quality service while managing inventory and training team members effectively.
Reliable associate enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
5
5
years of professional experience
Work History
House Cleaner
Precision Clean LLC
09.2021 - 03.2022
- Cleaned residential spaces, ensuring thorough sanitation and organization.
- Followed established safety protocols to maintain a secure working environment.
- Adapted cleaning techniques for various surfaces and materials, ensuring optimal care.
- Communicated with clients to understand specific cleaning preferences and requirements.
- Managed time effectively to complete tasks within designated schedules.
- Cleaned up to 3 houses per day.
Barista
Dunkin' Donuts
02.2021 - 08.2021
- Prepared and served high-quality coffee and beverages to customers.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated point-of-sale system for efficient order processing and payment handling.
- Assisted in inventory management by restocking supplies as needed.
- Collaborated with team members to ensure smooth operations during peak hours.
Retail Sales Associate
Merrell
10.2019 - 05.2020
- Assisted customers with product selection to enhance shopping experience
- Maintained store cleanliness and organization to ensure a welcoming environment
- Operated point-of-sale systems accurately for efficient transaction processing
- Collaborated with team members to achieve sales targets and improve service quality
Lead Barista
Dunkin' Donuts
04.2019 - 09.2019
- Trained and supervised new baristas in beverage preparation and customer service techniques.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented daily operational procedures to enhance workflow efficiency during peak hours.
- Delivered exceptional customer experiences through effective communication and problem-solving skills.
Cashier
Taco Bell
05.2017 - 04.2019
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance customer satisfaction.
- Maintained cleanliness and organization of the front counter and dining area, ensuring a welcoming environment for customers.
- Assisted in training new cashiers on company policies, cash handling procedures, and point-of-sale systems.
- Built relationships with customers to encourage repeat business.
- Prepared ingredients following standardized recipes to ensure consistency in meal quality.
Education
Social Work And Psychology
University of North Carolina At Pembroke
Pembroke, NC12-2027
No Degree - Psychology
Coastal Carolina University
Conway, South Carolina, SCHigh School Diploma -
Socastee High School
Myrtle Beach, SC06-2019
Skills
- Cleaning and sanitization
- Quality assurance
- Payment collection
- Excellent oral and written communication
- Customer-oriented
Languages
American Sign Language
Professional Working
Timeline
House Cleaner
Precision Clean LLC
09.2021 - 03.2022
Barista
Dunkin' Donuts
02.2021 - 08.2021
Retail Sales Associate
Merrell
10.2019 - 05.2020
Lead Barista
Dunkin' Donuts
04.2019 - 09.2019
Cashier
Taco Bell
05.2017 - 04.2019
Social Work And Psychology
University of North Carolina At Pembroke
No Degree - Psychology
Coastal Carolina University
High School Diploma -
Socastee High School