Margaret Vallier
Marinette,WI
Summary
Responsible nurses aide with excellent communication skills demonstrated by 1 1/2 year of experience in an assisted living facility and 2 plus years as a CNA in a Nursing home.
High-energy Front Desk Clerk, focused on promoting customer satisfaction through exceptional service, effective at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to guarantee guests’ satisfaction and comfort.
Talented Bartender, successful at consistently delivering the highest quality service. Fast worker who always goes the extra mile to sell more and keep customers happy. Courteous and professional with a great sense of humor.
High-energy and dependable salon management professional with demonstrated expertise in guest services, product promotion and employee coaching. Knowledgeable about tanning beds, red light therapy, and skin care products with excellent sales and service skills. Conscientious and enterprising manager always seeking opportunities to enhance business operations and team productivity.
Knowledgeable restaurant worker trained in bar operations and offering diligent leadership, planning and organizational skills. Dedicated to maximizing profits with effective cost controls and promotional strategies. Skilled team builder and trainer with solid customer service background.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Planet Fitness
Marinette, WI
12.2021 - Current
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Kept member service area clean and neat with well-stocked supplies and fliers.
- Offered exceptional customer service to differentiate and promote company brand.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
- Consulted with customers regarding needs and addressed concerns.
- Collated customer names, contact and payment information to streamline future interactions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Provided customer service and issue resolution to increase QA satisfaction levels.
- Engaged customers with proactive strategies to understand needs and develop successful solutions.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
CNA
Northland Lutheran Home Health
Marinette, WI
12.2020 - 12.2021
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented activities and recorded information in EMR system.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Bar Manager
Petticoat Junction
Seymour, WI
11.2018 - 08.2020
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Promoted optimal beverage stock by monitoring monthly inventory and partnering with owner for corrective action planning to reduce expenses.
- Monitored cash intake to eliminate discrepancies.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Increased revenue by promoting additional items and assisting with beverage menu creation.
- Maintained current knowledge of all bar and menu options to prepare specialty or routine drink orders and provide appropriate food recommendations for guests.
- Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
- Strengthened financial controls to prevent theft and lost funds, maintaining highly accurate registers with balanced accounts.
- Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Maximized employee morale and corrected performance issues in accordance with established standards.
- Reorganized bar stations to streamline overall efficiency and service flow.
- Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
- Monitored patrons to keep alcohol consumption at designated levels.
- Mitigated health risks and reduced safety hazards by preparing drink items consistently, creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Bartender
Frank's Place
Seymour, WI
07.2018 - 12.2018
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Stocked bar with beer, wine, liquor and related supplies.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Engaged in small talk with patrons to build rapport and earn repeat business.
Assistant Manager
Solar Oasis
DePere, WI
09.2013 - 02.2018
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Oversaw team development according to industry service standards to further customer loyalty.
- Completed inventory audits to identify losses and project demand.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Nurses Aide
Bayshore Pines
Marinette, WI
02.2010 - 11.2011
- Recorded patient's medical history, vital statistics and test results in medical records.
- Maintained patient privacy and confidential patient information.
- Tested patients' blood glucose levels.
- Provided caring companionship to elderly and developmentally disabled patients.
- Provided resident care and assistance with daily living activities.
- Coordinated and cooked complete nutritious meals for the residents.
Education
GED -
NWTC
Green Bay, WI03.2013
Certified Nursing Assistant
NWTC
Marinette, WI05.2009
Certified Nursing Assistant
NWTC
Marinette, WI01.2021
Skills
- Hardworking
- Exceptional communicator
- Exceptional time management
- Clinical training
- Patient/family focused
- Wound cleaning/care ability
- Acute and rehabilitative care
- Talent in obtaining/charting vital signs
- Front desk training
- Exceptional multi-tasker
- Friendly and enthusiastic
- Staff training and development
- Health codes compliance
- Service-oriented mindset
- Organizational ability
- Customer relations
Certification
I received a Med Aide certification in 2010.
- CNA License in 2020
Timeline
Manager
Planet Fitness
12.2021 - Current
CNA
Northland Lutheran Home Health
12.2020 - 12.2021
Bar Manager
Petticoat Junction
11.2018 - 08.2020
Bartender
Frank's Place
07.2018 - 12.2018
Assistant Manager
Solar Oasis
09.2013 - 02.2018
Nurses Aide
Bayshore Pines
02.2010 - 11.2011
GED -
NWTC
Certified Nursing Assistant
NWTC
Certified Nursing Assistant
NWTC
I received a Med Aide certification in 2010.
- CNA License in 2020