Margaret Washington
Houston,Texas
Summary
Customer Service Specialist
Accommodating Patient Service Representative offers account management, data entry, and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Anthem, Blue Cross Blue Shield
Houston, Texas
08.2021 - 09.2025
- Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance.
- Resolved escalated customer issues quickly and efficiently while adhering to company policy.
- Managed patient records using electronic health record systems accurately.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Obtained proper authorization and identification to release confidential medical records.
- Developed effective relationships with customers through active listening, problem-solving, and follow up communication.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Analyzed call center metrics such as average handle time and first contact resolution rate.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
Patient Service Representative
Village Medical
Remote, Texas
02.2017 - 03.2020
- Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
- Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency.
- Scheduled appointments and assisted with referrals.
- Verified patient information to ensure accuracy prior to appointment check-in.
- Ensured compliance with HIPAA regulations through proper handling of confidential patient information.
- Coordinated with back office staff for timely and effective care of patients.
- Entered data into practice management software accurately including demographics, insurance information.
- Remote
Customer Service Specialist
AT&T
Houston, Texas
01.2017 - 10.2017
- Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance.
- Resolved escalated customer issues quickly and efficiently while adhering to company policy.
- Developed effective relationships with customers through active listening, problem-solving, and follow up communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Utilized strong organizational skills to manage multiple tasks while maintaining accuracy and attention to detail.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Addressed customers courteously using suitable methods and problem-solving skills.
Education
High School Diploma -
Houston Community College
HoustonSkills
- Carrier Relations
- Special Requests
- Customer Relations
- Customer Order Management
- Inputting Claims
- Effective Written and Verbal Communication
- Electronic health records
- Recording histories
- Data protection
- Document filing
- EMR updating
Timeline
Patient Service Representative
Anthem, Blue Cross Blue Shield
08.2021 - 09.2025
Patient Service Representative
Village Medical
02.2017 - 03.2020
Customer Service Specialist
AT&T
01.2017 - 10.2017
High School Diploma -
Houston Community College