Margaret Wazome
Lynnwood,WA
Summary
Compassionate Caregiver with extensive experience in medication administration, personal care, and safety monitoring. Skilled in maintaining accurate records, coordinating family support, and observing client conditions to ensure safety and dignity. Proven ability to create organized living environments and provide respectful assistance, enhancing resident well-being. Committed to fostering trust and rapport with clients while delivering quality care and emotional support.
Overview
25
25
years of professional experience
Work History
Caregiver
1st Edmonds AFH LLC
Mukilteo, Washington
12.2023 - Current
- Supported residents with bathing, dressing, and personal care needs to promote dignity and comfort.
- Monitored resident comfort, safety, and daily condition throughout shifts.
- Assisted clients with maintaining good personal hygiene.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Prepared meals and followed dietary instructions for resident nutrition.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Supported medication reminders and maintained accurate care notes.
- Administered prescribed medications on a timely basis following care plan instructions.
- Followed care plan and directions to administer medications.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Maintained accurate and detailed records of services provided, client condition changes, and medications administered to support effective care.
- Communicated resident changes to supervisors and family members clearly.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Coordinated transportation services for clients to attend medical appointments. for clients when necessary.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Caregiver
COMPLETE CARE AFH
Lakewood, Washington
04.2021 - 11.2023
- Assisted residents with bathing, dressing, grooming, and toileting support.
- Monitored resident comfort, safety, and changing care needs throughout shifts.
- Prepared meals and served diets following home care instructions.
- Maintained clean living spaces and sanitized resident rooms and common areas.
- Documented daily care activities and shared updates with family and staff.
- Supported mobility transfers, walking assistance, and repositioning for residents.
- Responded calmly to resident requests and provided respectful companionship.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Laundered clothing and bedding to prevent infection.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Administered prescribed medications on a timely basis following care plan instructions.
- Followed care plan and directions to administer medications.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Reported concerns to nurse supervisor to promote optimal care.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Coordinated transportation services for clients when necessary.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
- Organized oral medications for clients following dosage and schedule requirements.
- Monitored health and well-being of clients and reported significant health changes.
- Recorded client status progress and challenges in logbooks and reports.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Maintained detailed records of services performed on clients.
- Contacted medical providers on behalf of clients to follow up on appointments.
Customer Service Representative
Safaricom Limited
Nairobi
09.2001 - 08.2020
- Handled customer inquiries using Safaricom customer care procedures and scripts.
- Resolved billing, airtime, and account issues through CRM systems.
- Logged complaints and escalated complex cases to support teams.
- Guided customers on M-Pesa, bundles, and service activation steps.
- Maintained accurate call records and interaction notes in service platforms.
- Explained product features, tariffs, and network services clearly to customers.
- Followed Safaricom policies for data privacy and customer verification.
- Supported customers with retention, follow-up, and case closure processes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Strengthened customer retention by offering discount options.
- Mentored junior team members and managed employee relationships.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Some College (No Degree) - Office Administration
Blanes Secretarial College
KenyaSkills
- Medication administration
- Medication supervision
- Personal care support
- Daily living support
- Safety monitoring
- Care plan adherence
- Record keeping
- Attention to detail
- Time management
- Team collaboration
- Effective communication
- Emotional support
- Active listening
- Empathetic listening
- Behavioral management
Timeline
Caregiver
1st Edmonds AFH LLC
12.2023 - Current
Caregiver
COMPLETE CARE AFH
04.2021 - 11.2023
Customer Service Representative
Safaricom Limited
09.2001 - 08.2020
Some College (No Degree) - Office Administration
Blanes Secretarial College