Margaret Wells
Hudson,WI
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
17
17
years of professional experience
Work History
Life Insurance Sales Agent
American Family Insurance
05.2025 - Current
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Followed up promptly with interested clients to close sales.
Manager
Angels Pet World
09.2008 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Supervisor
Starbucks
10.2013 - 04.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
River Falls High School
River Falls, WICertified Parent Peer Specialist
WICPS
Remote05-2025
Life Insurance
Kaplan University
Davenport, IA02-2025
Skills
- Closing sales
- Insurance terminology
- Social media marketing
- Referral generation
- Cold calling
- Needs assessment
- Risk analysis
- Financial planning
- Partnership development
- Cross-functional team management
- Inventory management
- Business planning
- Resource allocation
- Emergency response
- Relationship building
- Expectation setting
Timeline
Life Insurance Sales Agent
American Family Insurance
05.2025 - Current
Supervisor
Starbucks
10.2013 - 04.2023
Manager
Angels Pet World
09.2008 - Current
River Falls High School
Certified Parent Peer Specialist
WICPS
Life Insurance
Kaplan University
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