Akeelah Smith
Killeen,TX
Summary
Determined customer service and sales representative with years of experience. I am someone you can count on and I have plenty of experience to back me up. I love what I do. I’m dedicated to what I do.
Overview
2026
2026
years of professional experience
Work History
Life Insurance Sales Agent
Select Quote
Killeen, TX
2023 - Current
- Successfully met or exceeded sales quotas on a consistent basis through strategic planning, effective communication skills, and a commitment to understanding client needs.
- Collaborated with underwriting team to expedite policy approvals, delivering quick turnaround times for clients while maintaining strict adherence to industry guidelines.
- Negotiated optimal terms on behalf of clients with insurance carriers, obtaining favorable rates that aligned with client budgets while still meeting coverage requirements.
- Conducted comprehensive financial needs assessments for clients, leading to personalized policy recommendations that met their specific objectives.
- Increased life insurance policy sales by developing strong relationships with clients and understanding their unique needs.
- Assisted clients in selecting the most appropriate life insurance policies for their circumstances, resulting in satisfied customers and repeat business.
Customer Service Representative
Spectrum
Austin, TX
2020 - 2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Outside Sales Rep
AT&T
2017 - 2020
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
Customer Service Representative
Express Strips
St. Louis, Missouri
2011 - 2017
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Beaumont High School
St Louis, MO05.2010
Skills
- Objection handling
- Social media marketing
- Policy customization
- Cross-selling products
- Closing sales
- Customer service
- Insurance sales
- Appointment management
- Customer retention
- Product knowledge
- Team training and development
- Marketing
Timeline
Life Insurance Sales Agent
Select Quote
2023 - Current
Customer Service Representative
Spectrum
2020 - 2025
Outside Sales Rep
AT&T
2017 - 2020
Customer Service Representative
Express Strips
2011 - 2017
Beaumont High School