Margaret Wheeler
Farmingdale,NY
Summary
Dynamic professional with a strong foundation in customer service and management. Proven ability to resolve complex issues while exceeding customer satisfaction metrics. Committed to creating engaging environments and fostering team collaboration.
Dedicated professional with strong communication and problem-solving skills. Proven track record of exceeding customer satisfaction metrics and building lasting relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead trainer and driver
Move N Groove Bus
Cold Spring Harbor, NY
01.2022 - Current
- Manage new registrations and overall enrollment status
- Create and maintain academically appropriate lesson plans, including lessons designed for children with developmental delays and disabilities
- Providing a safe and fun environment
- Establishing new and maintaining new accounts
- Hiring and training new employees
Senior Customer Service Representative
Wayfair
Boston, Massachusetts
10.2021 - Current
- Managed escalated calls to 'win in the gray' for solutions that satisfied customers but were within acceptable metric ranges for company policies.
- Exceeded customer satisfaction, efficiency metrics, and issue resolution targets, by performing in the top 3 % of the organization.
- Identified areas of improvement and conveyed trends in customer calls to leadership.
- Navigated multiple software applications and technologies simultaneously.
- Used conflict management skills and maintained professional composure.
- A successful track record working in a high-volume fast paced environment, with call and chat times under 600 seconds and digital response times under 500 seconds.
- Collaborated with cross-functional teams to identify process improvements and implement solutions that enhanced the overall customer service.
- Assisted customers with product inquiries and order issues.
- Resolved escalated customer issues promptly and effectively, maintaining a high level of professionalism at all times
Mobile Spa Manager / aesthetician
Luminous look
Lindenhurst, NY
03.2018 - 10.2025
- Developed strong relationships with repeat guests through personalized interactions and special recognition programs
- Developed and implemented new skincare protocols and treatment plans based on individual client needs
- Performed advanced facial treatments such as chemical peels, microdermabrasion, waxing, teeth whitening, dermaplaining, lash lift, lash tint
- Trained new estheticians on proper techniques, product knowledge, and customer service skills
- Maintained inventory levels by monitoring stock levels, placing orders, and tracking product usage
- Ensured compliance with health and safety regulations during all spa procedures
- Provided exceptional customer service by addressing client inquiries, resolving issues promptly, and building long-term relationships
- Stayed up-to-date with the latest trends in esthetics through continuous education courses and industry conferences
- Managed daily operations of the spa including opening/closing procedures, cash handling, and staff scheduling
- Utilized specialized equipment such as LED light therapy devices or radiofrequency machines for various skin treatments
- Mentored junior estheticians on best practices for client consultation techniques
- Maintained a clean work environment by following sanitation guidelines at all times
Dental Assistant
My Simon dentistry
Baldwin, NY
12.2018 - 03.2020
- Assisted in procedures such as implants and RTC
- Prepared rooms for patients
- Maintained instrument sterilization
- All facets of clerical work and file maintenance
- Confirmed and scheduled patient appointments
Assistant Teacher
Bright blossoms daycare
Merrick, NY
09.2016 - 01.2020
- Assist lead teacher in carrying out designated lesson plans
- Prepared learning environment and materials for lessons and projects
- Complied with NYS and county childcare and department of health regulations
- Provided a safe and comprehensive atmosphere conducive to child development
Education
Esthetics - NYS Esthetic license
Brittany Beauty School
Levittown, NYRegents Diploma -
Farmingdale High School
Boces Berry Tech
Skills
- Communication skills
- Sales
- Microsoft Excel
- Office Management
- Help desk
- Retail sales
- Payroll
- Microsoft Office
- Management
- Clerical experience
- POS systems
- Customer service
- Childcare
- Bookkeeping
Certification
- Teeth Whitening Certification, Present
- Driver's License
- Certified Dental Assistant
- CPR Certification
- Esthetician License
Additional Information - Special Skills
- First Aid and CPR certified
- Mandated reporter certified
- Customer service
- Management
- Team building
- Microsoft Word
- Microsoft Excel
- Lesson planning
- Promoting and marketing
Timeline
Lead trainer and driver
Move N Groove Bus
01.2022 - Current
Senior Customer Service Representative
Wayfair
10.2021 - Current
Dental Assistant
My Simon dentistry
12.2018 - 03.2020
Mobile Spa Manager / aesthetician
Luminous look
03.2018 - 10.2025
Assistant Teacher
Bright blossoms daycare
09.2016 - 01.2020
Esthetics - NYS Esthetic license
Brittany Beauty School
Regents Diploma -
Farmingdale High School
Boces Berry Tech