Margaret Wiemann
Lexington,KY
Summary
Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Stocker Associate
Costco
12.2022 - 01.2024
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Improved store appearance for better customer satisfaction by maintaining clean and organized displays.
- Increased efficiency in restocking shelves by promptly unloading delivery trucks upon arrival.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Assisted customers in locating products, providing excellent customer service and driving repeat business.
- Enhanced inventory accuracy by diligently organizing and restocking shelves according to planograms.
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
- Collaborated with team members to complete tasks efficiently, promoting a positive work environment.
- Facilitated smooth inventory management with regular stock counts and timely communication of discrepancies.
- Contributed to a well-stocked store environment through consistent replenishment of high-demand items during peak periods.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Stocked designated items on shelves, end caps and displays.
- Kept work areas neat, clean and free from debris.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Supervised and trained new staff in performing census.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Consistently lifted materials weighing as much as 0-35 pounds.
- Expedited shelf stocking during peak hours, minimizing disruption to customers'' shopping experience.
- Processed and packaged stock items for customer purchases.
- Interacted with guests in friendly and knowledgeable way.
Front End Associate
Costco
10.2019 - 01.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked out on carts if cart-crew was low on staff.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Answered questions about store policies and addressed customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Participated actively in team meetings, contributing valuable input on strategies for improving overall frontend development processes.
- Assisted in the development process from concept to completion, ensuring timely project delivery without compromising quality standards.
- Stayed current with industry trends and best practices, applying knowledge to continuously improve product offerings.
- Enhanced user experience by designing and implementing visually appealing front-end interfaces.
- Collaborated with cross-functional teams to ensure seamless integration of front-end designs with back-end functionality.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
Member Service Representative
Planet Fitness
09.2018 - 02.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Dance Choreographer
Mike King
03.2017 - 05.2017
- Enhanced dance performances by creating innovative choreography tailored to the dancers'' abilities and strengths.
- Created a safe and positive environment for dancers to express themselves freely, fostering their artistic growth and development.
- Implemented constructive feedback systems for continuous improvement of individual dancer techniques and group cohesion.
- Created variety of original dance routines for different classes according to skill level and performance plans.
- Mentored aspiring dancers, providing guidance on technique and performance skills for their professional growth.
- Synchronized lighting, music, and costume design elements with choreography for cohesive visual impact in performances.
- Increased dancer versatility through cross-training in multiple dance styles such as ballet, hip-hop, jazz, contemporary, and others.
- Collaborated with directors and producers to ensure seamless integration of choreography into overall production vision.
- Evaluated dancer progress regularly through individual assessments, adjusting choreography as needed to showcase their unique talents effectively.
- Choreographed performances for individuals and groups.
- Helped students understand rhythm, leaps, turns and posture.
- Discovered and utilized talents of team.
- Established and enforced safety standards, promoting warm-up exercises and proper technique.
Education
Bachelor of Arts - Dance/Musical Theatre
Northern Kentucky University
Newport, KY05.2018
Skills
- Loading and unloading
- Shelf Stocking
- Heavy Lifting
- Merchandise Display
- Product Rotation
- Stock replenishment
- Task Prioritization
- Customer Service
- Punctual and Reliable
- Merchandise Stocking
- Product restocking
- Complex Problem-Solving
- Attention to Detail
Timeline
Stocker Associate
Costco
12.2022 - 01.2024
Front End Associate
Costco
10.2019 - 01.2024
Member Service Representative
Planet Fitness
09.2018 - 02.2019
Dance Choreographer
Mike King
03.2017 - 05.2017
Bachelor of Arts - Dance/Musical Theatre
Northern Kentucky University