Margaret Young
Brockton,MA
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Also dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
23
23
years of professional experience
Work History
Operations Manager, Neurosurgery Patient Care Services
Mass General Brigham
Boston, MA
01.2019 - Current
- Managed a team of 21 Unit Coordinators to ensure cost-effective, compliant operations and high-quality service delivery to patients and families in 2 Neuro ICU units and 4 Neurology Intermediate units
- Enhanced team performance and morale by instilling new standards of operational and service excellence, reshaping standard work shifts, and providing individualized coaching
- Collaborated with IT, vendors, and other departments to enable seamless implementation of new technology solutions
Computer Data Analyst – Catheterization Lab
St. Elizabeth Medical Center
Brighton, MA
01.2001 - 12.2003
- Developed surgical scheduling process and dictation policies and procedures
- Conducted research, maintained data for studies, and generated customized reports to facilitate decision-making by the senior leadership team
Education
B.S - Health Science
Northeastern University
01.2013
Skills
- Professional Development:
- Lean Six Sigma Yellow Belt Certification
- Technology Proficiencies: Kronos, EPIC, Power Chart, Medi-Tech, Cisco Communication Systems, MS Office Suite, MS Access, One Staff Application Suite, PeopleSoft, BrassRing, WP, IDX, EST AS400, Citrix
- Skills:
- Cross-functional Team Leadership
- Strategic Planning
- Operations Management
- Client Relationship Management
- Data Analytics & Reporting
- Financial Statement & Budget Development
- Project Management & Coordination
- HIPAA Compliance
- Continuous Improvement
- Policies & Procedures Design
- Change Management
- Staff Training
References
References available upon request.
Languages
Spanish
Limited
Patois
Professional
Timeline
Operations Manager, Neurosurgery Patient Care Services
Mass General Brigham
01.2019 - Current
Computer Data Analyst – Catheterization Lab
St. Elizabeth Medical Center
01.2001 - 12.2003
B.S - Health Science
Northeastern University
Similar Profiles
Jessica A. DietzJessica A. Dietz
Practice Assistant II at Mass General Brigham (Brigham & Women’s Hospital)Practice Assistant II at Mass General Brigham (Brigham & Women’s Hospital)
ANGELA KELLYANGELA KELLY
Senior Director, Performance Improvement & Outcomes - Perioperative and Procedural at Mass General Brigham, Brigham & Women's HospitalSenior Director, Performance Improvement & Outcomes - Perioperative and Procedural at Mass General Brigham, Brigham & Women's Hospital
Jon FullertonJon Fullerton
Director, Operations & Process Improvement at Brigham & Women's Hospital | Mass General BrighamDirector, Operations & Process Improvement at Brigham & Women's Hospital | Mass General Brigham
Jermaine Elliott-BlountJermaine Elliott-Blount
Appeals Representative at The Hollister Group (Mass General Brigham Health Plan - Ex. Contractor)Appeals Representative at The Hollister Group (Mass General Brigham Health Plan - Ex. Contractor)
Sheriff YussuffSheriff Yussuff
Residential Counselor at Judge Rotemburg Educational CenterResidential Counselor at Judge Rotemburg Educational Center