
Professional with extensive experience in vendor management and payment negotiations, driving operational efficiency and enhancing customer service. Proven leadership skills foster team collaboration and effective communication. Committed to working with seniors and addressing their concerns with empathy and prompt resolutions. Maintains professionalism and patience in challenging situations.
Executed advanced and confidential administrative duties for facility Administrator and Vice President.
Assisted in planning, implementation, and evaluation of all operational aspects.
Demonstrated expertise in organizational policies, federal, state, and contractual regulations.
Recruited, trained, and supervised reception personnel to enhance service quality.
Negotiated vendor contracts and coordinated inspections per state and NFPA regulations.
Developed CMS Emergency Preparedness Plan, earning commendation from State of Connecticut for outstanding inspection records.
Organized employee appreciation and public relations events to foster community engagement.
Processed and tracked employee workers’ compensation claims and annual Department of Labor reports.
Managed admissions process as Coordinator and Marketer for 150 Skilled Nursing/Intermediate Care beds.
Coordinated unit placements based on individual clinical and psychosocial needs.
Completed medical and legal paperwork upon patient admission.
Collaborated with physicians, referral sources, nursing, and financial staff to ensure accurate placements and payment verification.
Contributed to development of 60-bed Alzheimer’s Unit, expanding private payer base.
Provided support to families during transitions into long-term care settings.