Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christie Smith

Knoxville,TN

Summary

Dynamic professional with extensive experience in team leadership and financial management at Discount Tire And Auto. Successfully enhanced branch sales through strategic customer loyalty initiatives and operational efficiencies. Expertise in problem resolution and relationship management, resulting in a motivated workforce and improved performance.

Overview

21
21
years of professional experience

Work History

Assistant Branch Manager / Accounts Payable

Discount Tire And Auto
Knoxville, TN
09.2021 - 01.2022
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Boosted branch sales by developing and deepening customer loyalty through outstanding customer service improvement and incentive programs.
  • Engaged employees in business processes with positive motivational techniques.
  • Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Analyzed, reduced and controlled expenses by improving resource allocation.

Firm Administration Assistant

Lawhorn CPA Group
Knoxville, TN
05.2009 - 09.2016
  • Responsible for ensuring all daily administrative duties were carried out correctly, including scheduling client appointments, setting up and maintaining client's online portals, logging and alerting assigned staff of data received, office orders, firm billing and collections, assist in training staff in firm policy and procedures, as well as all general admin and front desk receptionist duties.
  • Accounting duties include: Preparing individual tax returns, reviewing returns for correctness and electronically filing all federal and state returns, verifying state and federal laws for updates and alerting staff of changes.
  • Respond to tax notices of clients and assist with audits and verify all deadlines are met.
  • Bookkeeping duties include: All functions of AR/AP - reconcile bank accounts and credit card accounts daily for multiple businesses.
  • Receive and pay invoices for business clients, controlled clients business bank accounts in order to invoice and pay their operational bills.
  • Responsible for month end duties: journal entries, research any discrepancies for final reconciliation reports, and verify all coding is correct.
  • Prepared payroll for clients, prepared and filed monthly sales tax returns, liquor tax returns, and city/county returns.
  • Worked under supervision of CPA.

Accounts Payable Clerk

Goody's Family Clothing
Knoxville, TN
02.2008 - 09.2008
  • Prepared vendor payments and recorded in company's records.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Maintained good working relationships with vendors and resolved disputes.
  • Reported financial data and updated financial records in ledgers and journals.

Cashier

Wash Depot
Memphis
08.2000 - 08.2007
  • Responsible for inside retail sales and store appearance.
  • Worked with general manager on store orders, inventories, marketing ideas, retail shrink, and admin duties.
  • Responsible for training cashiers at multiple stores in the region on company policies and expectations.
  • Answered questions about store policies and addressed customer concerns.
  • Completed inventory counts and ordered merchandise.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

GED -

Bearden High School
Knoxville, TN
02.1998

Some College (No Degree) - Accounting And Finance

Pellissippi State Community College
Knoxville, TN

Skills

  • Business development and sales support
  • Team building and leadership
  • Relationship management
  • Adaptability to change
  • Decision making
  • Problem resolution
  • Prioritization and planning
  • Financial management
  • Record reconciliation
  • Multitasking and time management
  • Professionalism and courtesy

Timeline

Assistant Branch Manager / Accounts Payable

Discount Tire And Auto
09.2021 - 01.2022

Firm Administration Assistant

Lawhorn CPA Group
05.2009 - 09.2016

Accounts Payable Clerk

Goody's Family Clothing
02.2008 - 09.2008

Cashier

Wash Depot
08.2000 - 08.2007

GED -

Bearden High School

Some College (No Degree) - Accounting And Finance

Pellissippi State Community College

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Christie Smith