Margaret (Maggie) Breagy
Union,KY
Summary
Accomplished Flight Attendant offering over 26 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
38
38
years of professional experience
Work History
Lead International Flight Attendant
Delta Air Lines, Inc
NYC (JFK Airport), NY
06.1996 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Ensure safety and comfort of customers onboard aircraft.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Head Bartender
Jillians Sports Pub & Grill
Covington, KENTUCKY
11.1998 - 06.2006
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Closed out cash register and prepared cashier report at close of business.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Head Bartender
Roadhouse Pub
East Lansing, Michigan
12.1991 - 05.1996
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Closed out cash register and prepared cashier report at close of business.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Education
Bachelor of Arts - Dance
Michigan State University
East Lansing, MI05.1995
Associate of Science - Court And Conference Reporting
Lansing Community College
Lansing, MI05.1993
Skills
- Verbal and Written Communication
- Problem Solving
- Aircraft Safety Checks
- Passenger Behavior Monitoring
Timeline
Head Bartender
Jillians Sports Pub & Grill
11.1998 - 06.2006
Lead International Flight Attendant
Delta Air Lines, Inc
06.1996 - Current
Head Bartender
Roadhouse Pub
12.1991 - 05.1996
Bachelor of Arts - Dance
Michigan State University
Associate of Science - Court And Conference Reporting
Lansing Community College