Margaret "Peggy" Bourque
Sun Communities
East Millinocket,ME
30
years of professional experience
Experienced professional with a strong background in customer service, operations support, and resident engagement. Known for organization, adaptability, and clear communication while coordinating activities and keeping daily operations running smoothly.
Work History
Activities Assistant/General Services Coordinator
5 Years 5 Months- Helped with coordinating a weekly activities calendar, ensuring balanced programming across social, recreational, and holiday events.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Facilitated smooth transitions between activities through efficient set-up and break-down procedures, minimizing downtime for participants.
- Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
- Enhanced customer satisfaction by promptly addressing inquiries and Provided administrative support to executive staff, ensuring smooth daily operations.
- Maintained organized filing systems for easy access to essential documents and records.
- Handled incoming calls professionally, directing callers to appropriate personnel or departments.
- Helped callers with making new reservations, changing existing reservations to ensure that the guest receives the right accomodations for their visit.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated community events, maintaining smooth setup, participant engagement, and clean breakdown.
General Manager
19 Years 7 Months- Directed daily store operations, aligning sales, installations, and customer service with business goals.
- Supervised sales and service staff, coaching consistent product knowledge and client support.
- Managed flooring inventory, ordering, and vendor coordination to maintain product availability.
- Resolved customer concerns, ensuring accurate estimates, timelines, and installation expectations.
Education
High School Diploma
Skills
Customer service
Relationship building
Resident support
Event coordination
Timeline
Activities Assistant/General Services Coordinator
Sun Communities
05.2021 - CurrentRead More
General Manager
Bourque Bros., Floor Covering Store
06.1996 - 01.2016Read More
Mount Wachusett Community College
High School Diploma
Read More