Margarita Amado
Los Angeles,CA
Summary
An outgoing and driven Psychology major in search of expanding my professional growth within the field of Behavioral Health. I have strong communication skills and organization is very important to me. I am bilingual (English and Spanish) and I have 5+ years of customer service work experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavior Interventionist
Institute For Applied Behavior Analysis
07.2023 - Current
- Improved behaviors through modeling, role-playing and other effective strategies.
- Helped students build skills to navigate typical academic and social situations.
- Completed observations of students in classroom and social situations.
- Maintained records of ongoing assessments and documentation of updates.
- Developed and implemented behavior management plans to improve student behavior.
- Collaborated with other educators to develop instructional strategies.
Sales Professional
Ralph Lauren
12.2021 - 02.2023
- Advocating for employees that were not treated fairly.
- Supervising the floor
- Ability to network and socialize with our customers.
- Perform opening and closing store duties as needed.
- Assist with inventory and special events
- Often informed about current trends
- Develop strong product knowledge across the RL catalogs
- Utilized technology to do outreaches and more.
- Resolved customers concerns
- Discussed promotions and special offers to customers to increase sales by 30%.
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
Sales Lead
Bonobos
07.2021 - 09.2021
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Training of new employees.
- Assist with store inventory and enforcing store safety guidelines
- Maintaining the highest UPT and AOV.
- Administrative tasks- communicating to the area manager the sales, foot traffic, leftover daily inventory
- Manage daily opening and closing tasks.
Data Analyst
Ron Robinson Corporate Office
07.2019 - 01.2020
- Implemented code solutions to answer analytic questions and test and assess new methods.
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
- Designed and developed data pipelines to acquire, clean and process data.
- Picking up phone calls
- Filing, faxing paperwork
- Emails
- Following up with vendors
- Resolving discrepancies in a timely manner
- Support employees when they need extra help.
Administrative Assistant
Topshop Topman
08.2017 - 06.2019
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Performed research to collect and record industry data.
- Camera footage
- Investigating discrepancies
Education
Bachelor of Arts - Psychology
California State University - Los Angeles
Los Angeles, CA05.2024
Associate of Arts - Social And Behavioral Science
Santa Monica College
Santa Monica, CA06.2021
High School Diploma -
Miguel Contreras Learning Complex
Los Angeles06.2016
Skills
- Management
- Effective Communication
- Organizational Systems
- Staff Training
- Sales Expertise
- Customer Service and Assistance
- Product Merchandising and Distribution
- Upselling Techniques
- Expense Reporting
- Providing Feedback
- Report Writing
- Analytical Approach
- Student Evaluations
- Functional Behavior Assessments
- Intervention Planning
- Teacher Support
- Confidentiality and Privacy
- Autism Spectrum Disorder Knowledge
- Time Management Abilities
- Behavior Modification Techniques
- Patience and Perseverance
Certification
- CPR Training
- CPI
Timeline
Behavior Interventionist
Institute For Applied Behavior Analysis
07.2023 - Current
Sales Professional
Ralph Lauren
12.2021 - 02.2023
Sales Lead
Bonobos
07.2021 - 09.2021
Data Analyst
Ron Robinson Corporate Office
07.2019 - 01.2020
Administrative Assistant
Topshop Topman
08.2017 - 06.2019
Bachelor of Arts - Psychology
California State University - Los Angeles
Associate of Arts - Social And Behavioral Science
Santa Monica College
High School Diploma -
Miguel Contreras Learning Complex
- CPR Training
- CPI
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