Margarita Amado
Los Angeles,CA
Summary
An outgoing and driven Psychology major in search of expanding my professional growth within the field of Behavioral Health. I have strong communication skills and organization is very important to me. I am bilingual (English and Spanish) and I have 5+ years of customer service work experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavior Interventionist
Institute For Applied Behavior Analysis
2023.07 - Current
- Improved behaviors through modeling, role-playing and other effective strategies.
- Helped students build skills to navigate typical academic and social situations.
- Completed observations of students in classroom and social situations.
- Maintained records of ongoing assessments and documentation of updates.
- Developed and implemented behavior management plans to improve student behavior.
- Collaborated with other educators to develop instructional strategies.
Sales Professional
Ralph Lauren
2021.12 - 2023.02
- Advocating for employees that were not treated fairly.
- Supervising the floor
- Ability to network and socialize with our customers.
- Perform opening and closing store duties as needed.
- Assist with inventory and special events
- Often informed about current trends
- Develop strong product knowledge across the RL catalogs
- Utilized technology to do outreaches and more.
- Resolved customers concerns
- Discussed promotions and special offers to customers to increase sales by 30%.
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
Sales Lead
Bonobos
2021.07 - 2021.09
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Training of new employees.
- Assist with store inventory and enforcing store safety guidelines
- Maintaining the highest UPT and AOV.
- Administrative tasks- communicating to the area manager the sales, foot traffic, leftover daily inventory
- Manage daily opening and closing tasks.
Data Analyst
Ron Robinson Corporate Office
2019.07 - 2020.01
- Implemented code solutions to answer analytic questions and test and assess new methods.
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
- Designed and developed data pipelines to acquire, clean and process data.
- Picking up phone calls
- Filing, faxing paperwork
- Emails
- Following up with vendors
- Resolving discrepancies in a timely manner
- Support employees when they need extra help.
Administrative Assistant
Topshop Topman
2017.08 - 2019.06
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Performed research to collect and record industry data.
- Camera footage
- Investigating discrepancies
Education
Bachelor of Arts - Psychology
California State University - Los Angeles
Los Angeles, CA05.2024
Associate of Arts - Social And Behavioral Science
Santa Monica College
Santa Monica, CA06.2021
High School Diploma -
Miguel Contreras Learning Complex
Los Angeles06.2016
Skills
- Management
- Effective Communication
- Organizational Systems
- Staff Training
- Sales Expertise
- Customer Service and Assistance
- Product Merchandising and Distribution
- Upselling Techniques
- Expense Reporting
- Providing Feedback
- Report Writing
- Analytical Approach
- Student Evaluations
- Functional Behavior Assessments
- Intervention Planning
- Teacher Support
- Confidentiality and Privacy
- Autism Spectrum Disorder Knowledge
- Time Management Abilities
- Behavior Modification Techniques
- Patience and Perseverance
Certification
- CPR Training
- CPI
Timeline
Behavior Interventionist
Institute For Applied Behavior Analysis
2023.07 - Current
Sales Professional
Ralph Lauren
2021.12 - 2023.02
Sales Lead
Bonobos
2021.07 - 2021.09
Data Analyst
Ron Robinson Corporate Office
2019.07 - 2020.01
Administrative Assistant
Topshop Topman
2017.08 - 2019.06
Bachelor of Arts - Psychology
California State University - Los Angeles
Associate of Arts - Social And Behavioral Science
Santa Monica College
High School Diploma -
Miguel Contreras Learning Complex
- CPR Training
- CPI
Similar Profiles
Danielle Claudia SnaliDanielle Claudia Snali
Behavior Interventionist at Institute for Applied Behavior AnalysisBehavior Interventionist at Institute for Applied Behavior Analysis
Josephine FigueroaJosephine Figueroa
Community Support Campanion at The Institute For Applied Behavior AnalysisCommunity Support Campanion at The Institute For Applied Behavior Analysis
Shane DesJardin-HollisShane DesJardin-Hollis
RBT at Center for Applied Behavior AnalysisRBT at Center for Applied Behavior Analysis