Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margarita Bryant-Shock

Spartanburg,SC

Summary

Bilingual professional with outstanding interpersonal skills and a strong focus on customer service. Experienced in cash handling and financial transactions, dedicated to enhancing customer experiences in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
San Diego, CA
09.2025 - Current
  • Greeted incoming customers and engaged in meaningful conversations to create a great Starbucks experience
  • Maintained knowledge of current sales, promotions, policies regarding payment and exchanges, and security practices
  • Handled cash and card transactions using POS systems, vouchers, coupons, and other rewards

Teller III

California Coast Credit Union
San Diego, CA
06.2025 - 09.2025
  • Processed standard member transactions as well as performed account maintenance using the core system, Symitar
  • Identified cross selling opportunities and referred members to personal finance representatives to further cater to their needs
  • Assisted in ATM and Debit/Credit Card maintenance by remaining in dual control with a branch supervisor

Member Service Representative II

Navy Federal Credit Union
San Diego, CA
10.2024 - 06.2025
  • Assisted members with submitting consumer loans, card applications, and signing up for overdraft protection
  • Helped identify ways to increase product penetration while helping members improve their financial literacy
  • Handled cash and other negotiable items properly while maintaining a cash box

Member Service Representative

Sound Credit Union
Mukilteo, WA
02.2024 - 05.2024
  • Assisted members in opening new accounts and handled day to day transactions like deposits, withdrawals, and opening Certificates of Deposits
  • Proactively responded to incoming calls assisting with member requests and resolving issues over the phone and in person

Education

San Diego Mesa College
San Diego, CA

Skills

  • Fluent in Spanish
  • Critical Thinking
  • Outstanding Interpersonal Skills
  • Customer Service

Timeline

Barista

Starbucks
09.2025 - Current

Teller III

California Coast Credit Union
06.2025 - 09.2025

Member Service Representative II

Navy Federal Credit Union
10.2024 - 06.2025

Member Service Representative

Sound Credit Union
02.2024 - 05.2024

San Diego Mesa College