Summary
Overview
Work History
Education
Skills
Languages
Timeline
Margarita Castellanos

Margarita Castellanos

Las Vegas,Nevada

Summary

Dynamic and dedicated restaurant professional with extensive experience at TGI Fridays, excelling in customer service and order accuracy. Proven ability to foster guest relations and train new staff, ensuring a seamless dining experience. Skilled in cash handling and multitasking, consistently enhancing operational efficiency and guest satisfaction.

Overview

3
3
years of professional experience

Work History

Restaurant Waiter

TGI Fridays
06.2022 - 01.2025
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Inspected dishes and utensils for cleanliness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.

Education

Gabriela Mistral , Jalisco Mexico
06.1995

Skills

  • Customer service
  • Order accuracy
  • Point of sale systems
  • Cash handling
  • Team collaboration
  • Guest relations
  • Training new staff
  • Table setup
  • Cleanliness
  • Table setting
  • Food presentation
  • Beverage refills
  • Soft drink service
  • Food service promotion
  • Dessert recommendations
  • Food service delivery
  • Large party coordination
  • Alcoholic beverage service
  • Personal hygiene
  • Professional appearance
  • Service prioritization
  • High volume dining
  • Table bussing
  • Dining area maintenance
  • Accurate money handling
  • Basic math
  • Food station setup
  • Strong multitasking
  • Dining customer service
  • Check payment processing

Languages

Spanish
Native or Bilingual

Timeline

Restaurant Waiter - TGI Fridays
06.2022 - 01.2025
Gabriela Mistral - ,

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Margarita Castellanos