Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Margarita Cruz

Wyoming,MI

Summary

Proven expertise in customer satisfaction and loss prevention, demonstrated through impactful roles at ACS Inc. and other notable employers. Excelled in enhancing customer loyalty and reducing shrinkage rates, showcasing critical thinking and visual inspection skills. Achieved significant improvements in operational efficiency and customer service quality.

Overview

9
9
years of professional experience

Work History

Sales and Support Representative

ACS Inc.
05.2021 - 01.2025
  • Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
  • Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
  • Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Reduced overall average handle time by identifying underlying root causes behind common user inquiries.

Embroidery Machine Operator

Cintas
12.2019 - 07.2021
  • Consistently met tight deadlines while maintaining a high level of quality control over finished embroidered pieces.
  • Maintained a clean and organized work environment, ensuring safety compliance and efficient workflow.
  • Increased efficiency with effective thread color changes and machine adjustments for various projects.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Loss Prevention

Ross Dress for Less
09.2017 - 11.2019
  • Supported loss prevention efforts through proper merchandise handling and inventory control practices.
  • Implemented loss prevention strategies to reduce shrinkage rates and protect store assets.
  • Implemented effective loss prevention strategies by monitoring high-value merchandise areas closely.
  • Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.

Customer Service Representative

Carson Pirie Scott
02.2016 - 02.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

GED -

Richard Daley College
Chicago, IL
06-2006

Skills

  • Customer satisfaction
  • Visual inspections
  • Loss prevention trainer
  • Critical thinking

Languages

Spanish
Limited Working

Timeline

Sales and Support Representative

ACS Inc.
05.2021 - 01.2025

Embroidery Machine Operator

Cintas
12.2019 - 07.2021

Loss Prevention

Ross Dress for Less
09.2017 - 11.2019

Customer Service Representative

Carson Pirie Scott
02.2016 - 02.2017

GED -

Richard Daley College

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Margarita Cruz