Margarita Divjaka
Toms River
Summary
Dedicated and adaptable professional with extensive experience spanning education, behavioral health, healthcare, guidance counseling, customer service, and administrative support. Possesses a strong background in classroom management, behavior intervention, special-needs instruction, crisis intervention, case management, and instructional programming. Skilled at supporting diverse populations, developing positive relationships, and collaborating with students, clients, families, healthcare providers, educators, and multidisciplinary teams to achieve meaningful outcomes. Experienced in coordinating services, maintaining accurate documentation, managing schedules, handling confidential information, and providing exceptional customer service in fast-paced environments.
Recognized for strong communication, leadership, organizational, and problem-solving abilities, with a proven track record of managing multiple priorities while maintaining a high level of professionalism and attention to detail. Demonstrates expertise in office administration, project coordination, conflict resolution, and process improvement, along with the ability to quickly learn new systems and adapt to changing environments. Known for a compassionate, proactive, and solutions-focused approach, a strong work ethic, and a commitment to supporting organizational goals while delivering high-quality service and care to those served.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Behavior Specialist
Academy 360
Verona, NJ
02.2019 - Current
- Modify the general education curriculum for special-needs students, based upon a variety of instructional techniques and technologies.
- Establish and enforce rules for behavior and policies and procedures to maintain order among students.
- Teach socially acceptable behavior, employing techniques such as behavior modification and positive reinforcement.
- Maintain accurate and complete student records, and prepare reports on children and activities, as required by laws, district policies, and administrative regulations.
- Prepare materials and classrooms for class activities.
- Instruct students in daily living skills required for independent maintenance and self-sufficiency, such as hygiene, safety, and food preparation.
- Developed and implemented individualized behavior intervention plans for diverse student populations.
- Collaborated with educators and families to enhance behavioral support strategies in classroom settings.
- Conducted assessments to identify behavioral challenges and recommend appropriate interventions.
- Trained staff on behavior management techniques and crisis intervention protocols.
- Monitored progress of students' behavioral goals, adjusting strategies as needed for effectiveness.
- Led multidisciplinary team meetings to discuss student progress and refine intervention approaches.
- Utilized data-driven analysis to inform decision-making and improve behavioral outcomes across programs.
- Provided crisis intervention support during critical incidents, deescalating situations and ensuring the safety of all involved parties.
- Collaborated with teachers and parents to establish consistent behavior management techniques across environments.
EMT
Cedar Grove Township/Atlantic Medical
Cedar Grove, NJ
03.2020 - 05.2026
- Administered emergency medical care during high-pressure situations, ensuring patient safety and comfort.
- Collaborated with healthcare teams to coordinate efficient patient transport to medical facilities.
- Developed and maintained proficiency in advanced life support techniques and equipment usage.
- Trained new EMTs on protocols, procedures, and effective communication strategies in emergency settings.
- Evaluated patients' conditions swiftly to determine appropriate medical interventions and responses.
- Mentored junior staff, fostering a culture of continuous learning and professional development within the team.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
Customer Service Representative
First Energy Customer Service LLC
Mahwah, NJ
06.2019 - 02.2020
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Refer unresolved customer grievances to designated departments for further investigation.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
After School Guidance Counselor
Boys and Girls Club of Hawthorne
Hawthorne, NJ
05.2016 - 07.2019
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Organize and participate in recreational activities and outings, such as games and field trips.
- Facilitated individual counseling sessions to support student emotional and academic growth.
- Collaborated with teachers to identify students needing additional academic or social support services.
- Mentored junior counselors, fostering professional development through guidance and shared best practices.
- Improved parent engagement in school activities by organizing informative meetings, workshops, and conferences addressing various topics of interest.
Patient Care Technician
Holy Name Medical Center
Teaneck, NJ
04.2017 - 05.2019
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Assist nurses or physicians in the operation of medical equipment or provision of patient care.
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
Guidance Counselor
Lincoln Middle School
Hawthorne, NJ
09.2018 - 02.2019
- Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations.
- Provide crisis intervention to students when difficult situations occur at schools.
- Confer with parents or guardians, teachers, administrators, and other professionals to discuss children's progress, resolve behavioral, academic, and other problems, and to determine priorities for students and their resource needs.
- Evaluate students' or individuals' abilities, interests, and personality characteristics using tests, records, interviews, or professional sources.
Lead Pre-K Teacher
A-Z Academy
Fairfield, NJ
07.2015 - 07.2018
- Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.
- Observe and evaluate children's performance, behavior, social development, and physical health.
- Attend to children's basic needs by feeding them, dressing them, and changing their diapers.
- Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.
Receptionist
Little Falls Family Medicine
Little Falls, NJ
01.2015 - 02.2017
- Answer telephones and direct calls to appropriate staff.
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Complete insurance or other claim forms.
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
- Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
- Maintain medical records, technical library, or correspondence files.
Education
Bachelor of Science - Early Childhood Special Education
William Paterson University
Wayne, NJ05.2020
Associates - Psychology
Bergen Community College
Paramus, NJ01.2020
Skills
- Excellent Microsoft Office Skills advanced platforms
- Extensive Understanding in Medical Terminology
- Technological Skills
- Emotional regulation techniques/behavior intervention
- Exceptional communication skills with a variety of groups
Certification
- NJ CPR and First Aid Certification
- NJ EMT Certification
- National EMT Certification
- NJ Substitute Teacher Certification
Languages
English
Native or Bilingual
Albanian
Full Professional
Timeline
EMT
Cedar Grove Township/Atlantic Medical
03.2020 - 05.2026
Customer Service Representative
First Energy Customer Service LLC
06.2019 - 02.2020
Behavior Specialist
Academy 360
02.2019 - Current
Guidance Counselor
Lincoln Middle School
09.2018 - 02.2019
Patient Care Technician
Holy Name Medical Center
04.2017 - 05.2019
After School Guidance Counselor
Boys and Girls Club of Hawthorne
05.2016 - 07.2019
Lead Pre-K Teacher
A-Z Academy
07.2015 - 07.2018
Receptionist
Little Falls Family Medicine
01.2015 - 02.2017
Bachelor of Science - Early Childhood Special Education
William Paterson University
Associates - Psychology
Bergen Community College