JOSE G. MORALES
Murrieta
Summary
Results-oriented leader with over 10 years in healthcare operations and state program administration. Experienced in managing government-contracted services, ensuring regulatory compliance, and leading cross-functional teams. Bilingual in English and Spanish, dedicated to community engagement and operational transparency. Aiming to enhance trust and efficiency as Sheriff for San Diego County.
Overview
11
11
years of professional experience
Work History
Regional Member Outreach Professional
Gainwell Technologies
01.2023 - Current
- Led outreach and member engagement initiatives for California's Medi-Cal Dental Program, fostering community awareness and participation.
- Support underserved communities by improving access to essential healthcare services.
- Collaborated with state officials, providers, and community organizations to improve service delivery and address community health needs.
- Acted as liaison between state-managed dental insurance operations and beneficiaries.
- Ensure compliance with state and federal healthcare regulations.
- Analyzed operational data and implemented process improvements, enhancing compliance and optimizing program effectiveness.
- Established partnerships with CA Dept. of Health Care Services to support Medi-Cal Dental initiatives
Office Operations Manager
Diamond Lake Dental / Ocean Dental Group
01.2018 - 01.2023
- Managed budgeting, scheduling, compliance, and regulatory adherence to align with organizational goals and enhance overall practice performance.
- Implemented workflow improvements that increased operational efficiency and patient satisfaction.
- Supervised administrative and clinical support staff to maintain high standards of patient care and operational effectiveness.
- Directed daily operations of multi-provider dental practice to ensure seamless patient flow and service delivery.
- Ensured HIPAA compliance and maintained risk management protocols.
- Resolved patient and staff conflicts in high-pressure environments.
General & Specialty Treatment Coordinator
Diamond Lake Dental
01.2016 - 01.2018
- Coordinated complex dental treatment plans, ensuring timely execution for orthodontics and oral surgery cases.
- Collaborated with specialists to streamline patient care processes.
- Oversaw insurance authorizations and financial arrangements to facilitate patient access to treatment.
- Strengthened case management and client communication processes.
Dental Front Desk Receptionist
Gental Dental
01.2015 - 01.2016
- Coordinated patient intake, scheduling, and record maintenance to ensure seamless office operations.
- Provided frontline customer service and administrative support, enhancing patient experience and satisfaction.
- Ensured confidentiality and organized patient records to maintain compliance and improve access.
Education
High School Diploma -
San Jacinto Adult Education
Skills
- Government Program Administration
- Public Service & Community Engagement
- Regulatory Compliance
- Policy Implementation
- Program Evaluation
- Budget Oversight
- Operations Management
- Crisis Management Support
- Team leadership
- Conflict Resolution
- Bilingual communication
Languages
English
Professional
Spanish
Professional
Timeline
Regional Member Outreach Professional
Gainwell Technologies
01.2023 - Current
Office Operations Manager
Diamond Lake Dental / Ocean Dental Group
01.2018 - 01.2023
General & Specialty Treatment Coordinator
Diamond Lake Dental
01.2016 - 01.2018
Dental Front Desk Receptionist
Gental Dental
01.2015 - 01.2016
High School Diploma -
San Jacinto Adult Education