Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Custom
Timeline
Generic

Margarita Echavarria Hidalgo

Hackensack,NJ

Summary

At Cedimat, I excelled as a Purchasing Analyst and in Customer Services, enhancing supply chain sustainability and elevating customer satisfaction. Skilled in demand forecasting and effective communication, I successfully implemented procurement strategies, achieving significant budget adherence. My expertise in Microsoft Excel and problem-solving abilities drove operational improvements and positive outcomes. Motivated Customer Service Officer dedicated to delivering best-in-class customer service. Manages customer calls, emails and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with team-oriented approach.

Overview

12
12
years of professional experience

Work History

Purchasing Analyst

Cedimat
Santo Domingo, Dominican Republic
12.2021 - 07.2024
  • Implemented sustainable supply chain practices to reduce environmental impact and achieve corporate sustainability goals.
  • Prepared quarterly reports on variances from budget projections by department or product line.
  • Created quarterly reports detailing budgeting information, staffing requirements, quality assurance measures and any relevant updates concerning the facility's operations.

Costumer Services

Cedimat
Santo Domingo , Dominican Republic
07.2012 - 11.2021
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated system with order specifics and customer details, preferences, and billing information.

Education

Basic English - Basic English Knowledge

Universidad Oym Dominicana
Santo Domingo,rd
12-2001

Bachelor of Science - Business Administration And Management

Universidad Dominicana Oym
Santo Domingo,rd
12-1999

High School Diploma -

Colegio Oficializado San Rafael
San Cristobal,rd
09-1990

Skills

  • Demand forecasting
  • Procurement strategy
  • Spend analysis
  • Vendor evaluation
  • Budget planning
  • Microsoft Excel
  • Purchase order processing
  • Effective customer communication
  • Inventory management support

Affiliations

  • nature lover .
  • lover to see my family enjoying moments.
  • i enjoy cooking
  • read

Accomplishments

  • best seller
  • service representative of the year many times

Languages

Spanish
Professional
English
Elementary

Custom

  • very organized
  • responsible
  • on time person
  • friendly

Timeline

Purchasing Analyst

Cedimat
12.2021 - 07.2024

Costumer Services

Cedimat
07.2012 - 11.2021

Basic English - Basic English Knowledge

Universidad Oym Dominicana

Bachelor of Science - Business Administration And Management

Universidad Dominicana Oym

High School Diploma -

Colegio Oficializado San Rafael
Margarita Echavarria Hidalgo