Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Margarita Espinal

Greenacres City,FL

Summary

Dynamic General Store Manager with a proven track record at Polo Tropical, excelling in budget development and team leadership. Enhanced customer satisfaction through effective complaint resolution and optimized store layout, driving revenue growth. Skilled in inventory control and fostering a friendly, positive work environment that promotes teamwork and employee engagement.

Overview

22
22
years of professional experience
1
1
Certification

Work History

General Store Manager

Polo Tropical
08.2022 - 06.2025
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

General Manager

Burger King
07.2003 - 08.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Set clear expectations and created positive working environment for employees.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Education

Associate of Science - Business Administration

Universidad De Pedro Henriquez Urena
Santo Domingo
06-1990

Skills

  • Inventory control
  • Employee scheduling
  • Budget development
  • Friendly and positive
  • Cash management
  • Payroll management
  • Shift scheduling
  • Team leadership
  • Store operations
  • Customer relations
  • Training and mentoring

Certification

  • Certified [Serv-Safe]

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

General Store Manager

Polo Tropical
08.2022 - 06.2025

General Manager

Burger King
07.2003 - 08.2022

Associate of Science - Business Administration

Universidad De Pedro Henriquez Urena

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