Emmanuel Pierre
Greenacres City,FL
Summary
Dynamic professional with a proven track record at Braves Intellect, excelling in tax preparation and graphic design. Skilled in income tax preparation and client communication, I enhanced client satisfaction through accurate filings and impactful designs. Known for organization and calmness under pressure, I effectively managed high-stress situations while maintaining confidentiality.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
Tax Preparer
Braves Intellect
08.2016 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
Graphic Designer
Braves Intellect Multi-service
05.2015 - Current
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Conceptualized creative designs for print materials, banners, and signs.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Created digital image files for use in digital and traditional printing methods.
Administration Assistant
Braves Intellect Multi-service
05.2015 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
Dispatcher
Trucking
05.2021 - 05.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Education
Graduate Certificate - Graphic And Digital Design
Palm Beach Atlantic University
West Palm Beach 06.2016
High School Diploma - Educational Leadership And Management
Boynton Beach High School
Boynton, OK05.2010
Skills
- Organization skills
- Document preparation
- Income tax preparation
- Local, state, and federal tax returns
- Tax return preparation
- Bookkeeping
- Client communication
- Data gathering
- Data inputting
- Tax law compliance
- Verbal/written communication
- Financial statements
- Finance
- Financial management
- State tax regulations
- Account reconciliation
- Mathematical calculations
- Interpersonal strengths
Timeline
Dispatcher
Trucking
05.2021 - 05.2024
Tax Preparer
Braves Intellect
08.2016 - Current
Graphic Designer
Braves Intellect Multi-service
05.2015 - Current
Administration Assistant
Braves Intellect Multi-service
05.2015 - Current
Graduate Certificate - Graphic And Digital Design
Palm Beach Atlantic University
High School Diploma - Educational Leadership And Management
Boynton Beach High School
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