Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Margarita Fuentes

Tucson,AZ

Summary

Looking for the opportunity to become part of a company that offers the potential to grow together. A place where I can grow as an individual and possibly make a career out of it. I am a fast learner and can adapt easily. Also eager to offer my skills and be as successful as possible.

Offering solid foundation in analytical thinking and decision-making, ready to thrive in fast-paced insurance environment. Brings ability to quickly comprehend policy terms and effectively use investigative techniques to assess claims. Ready to use and develop strong analytical and decision-making skills in Claims Adjuster role.

Professional delivery service provider prepared for high-standard roles in logistics. Proven track record of efficient parcel management and customer service excellence. Known for collaborative teamwork and adaptability, specializing in route optimization and safe driving practices.

Experienced with facilitating communication between Spanish and English speakers. Utilizes linguistic expertise to ensure accurate and effective interpretation in diverse settings. Track record of maintaining confidentiality and cultural sensitivity while delivering clear and precise translations.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Delivery Driver

Amazon Flex
10.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
  • Maintained clean driving record and observed relevant traffic laws to reduce risks.
  • Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
  • Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
  • Reduced delivery time by planning optimal routes using GPS technology and local knowledge.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate package deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained a clean driving record while navigating various routes for efficient deliveries.

Seasonal Support Driver

UPS
11.2024 - 01.2025
  • Delivered packages to customer doorsteps and business offices.
  • Improved customer satisfaction by ensuring timely and accurate package deliveries.
  • Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
  • Reduced delivery time by planning optimal routes using GPS technology and local knowledge.
  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
  • Maintained clean driving record and observed relevant traffic laws to reduce risks.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Ensured accurate documentation of all necessary paperwork required for each delivery, including signatures and proof of delivery slips.
  • Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
  • Increased overall efficiency by assisting in loading and unloading packages at the distribution center.
  • Demonstrated adaptability by adjusting delivery schedules according to changing weather conditions, traffic patterns, or client requests.
  • Documented mileage, deliveries, pickups, customer issues and damages.

Porter

Deployed Services
06.2024 - 10.2024
  • Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
  • Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
  • Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
  • Demonstrated commitment through impeccable attendance and quality performance.
  • Communicated with coworkers and managers about completed duties.
  • Made sure every area was fully stocked at all times with cases of water, snacks, and any other items needed from healthcare supplies and cleaning/office supplies.

Auto Claims Adjuster Supervisor

Infinity Insurance/Kemper
06.2019 - 07.2020
  • Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
  • Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
  • Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
  • Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
  • Increased accuracy in claim evaluations through comprehensive documentation and attention to detail.
  • Reduced claim processing time by implementing efficient workflow improvements and streamlining processes.
  • Monitored team performance, enforcing compliance with corporate claims processes and procedures.
  • Conducted regular audits of claim files, ensuring compliance with company policies and industry regulations.
  • Determined proper course of action for claims processing.
  • Had regular meetings with my team, both as a whole and individually to further discuss their performance and work on areas of improvement.

Auto Claims Adjuster

Infinity Insurance/Kemper
04.2017 - 06.2019
  • Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
  • Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
  • Documented all findings in concise reports.
  • Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
  • Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
  • Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
  • Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
  • Issued payouts to claimants.
  • Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
  • Managed a high volume caseload without sacrificing quality or timeliness in delivering resolutions to clients'' auto accident-related issues.
  • Examined photographs and surveillance and any other documents relating to claims.
  • Conducted thorough investigations of auto accidents to accurately determine liability.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
  • Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.

Spanish Interpreter

Cyracom International
02.2011 - 07.2015
  • Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful verbal communication abilities.
  • Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
  • Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
  • Maintained message content, tone, and emotion as closely as possible.
  • Interpreted calls for a variety of different settings such as healthcare/medical, auto/health insurance, retail stores, hotels, Disneyland, 911, court rooms, Tucson Marketplace, and more.

Education

GED -

Tucson College
Tucson
12-2009

Medical Assistant

Tucson College
Tucson, AZ
12-2009

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Dependable and reliable
  • Punctual and reliable
  • Attention to detail
  • Call center experience
  • Active listening
  • Fast learner
  • Multitask
  • FLUENT IN SPANISH

Certification

  • Certified Medical Assistant (CMA)

Languages

Spanish
Native or Bilingual

Timeline

Seasonal Support Driver

UPS
11.2024 - 01.2025

Porter

Deployed Services
06.2024 - 10.2024

Delivery Driver

Amazon Flex
10.2022 - Current

Auto Claims Adjuster Supervisor

Infinity Insurance/Kemper
06.2019 - 07.2020

Auto Claims Adjuster

Infinity Insurance/Kemper
04.2017 - 06.2019

Spanish Interpreter

Cyracom International
02.2011 - 07.2015

GED -

Tucson College

Medical Assistant

Tucson College

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Margarita Fuentes