Margarita Godinez-Teran
Sacramento,CA
Summary
A responsible and reliable employee that demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Job Developer
Community Integrated Work Program
09.2025 - Current
- Developed job readiness programs to enhance employability skills for participants with developmental disabilities
- Processed payroll and submitted invoices on behalf of clients, ensuring accuracy and timely reporting
- Collaborated with local businesses to identify job opportunities and match candidates effectively.
- Conducted assessments to evaluate participant skills and determine appropriate training paths.
- Maintained accurate records of participant progress and employment outcomes in tracking systems.
- Organized impactful workshops on resume writing, interview skills, and job search strategies for clients seeking employment.
- Provided ongoing support to placed clients through regular check-ins, ensuring their success in new roles positions.
- Provided on site and off site job coaching to support clients with developmental disabilities in learning job tasks, workplace expectations, and soft skills
- Led the NANO self employment program we provide to support individuals with developmental disabilities in launching and managing their own small businesses
Direct Support Professional
Telecare Corporation
11.2024 - 11.2025
- Assisting with daily living skills such as laundry, chores, and meal preparation
- Community outreach and integration
- Helping clients manage their finances and assisting with daily medication
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Transported clients to outings
- Developed and implemented individualized care plans to meet individual needs of each client.
- Completed regular check-ins and progress report for each client.
- Built and maintained rapport with clients
- Assisted with daily living activities and household chores.
- Supporting clients with meal preparation,grocery shopping, housekeeping and laundry
- Maintaining accurate records of services provided, progress notes, and other required documentation
- Providing support and guidance to individuals with behavioral challenges using positive reinforcement and de-escalation techniques
Behavioral Technician
Learning Solutions
12.2023 - 01.2025
- Providing support to ADHD, Autistic , ADD, and OCD students
- CPR certified
- Working with kids group ages 3-14 years old
- Familiar with ABC Data and how to properly document
- Carefully following clients IEP plans
- Providing direct care to clients in a one-on-one or group therapy setting. While collecting and recording data on patient behavior
- Trained how to verbally de escalate a situation while following behavior intervention plans.
- Collaborating, communicating and assisting with the training of clients, parents and staff.
- Collecting behavioral data to support treatment or planning and evaluation.Helping individuals develop and practice new skills.
- Conducted therapeutic group sessions about life events and experiences with clients, establishing both short- and long-term goals.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection and anecdotal notes.
- Used Software to document patient information, progress notes, and treatment plans.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Learned specialized behavior approaches to implement behavioral strategies.
- Supported client using principles of applied behavior analysis.
Babysitting
Ivan Rosales
02.2018 - 06.2024
- Preparing three meals a day and snacks for children
- Maintaining communication with children's parents
- Supervise children's safety
- Cleaning and picking up around the home
- Always made sure children are on sight
- Care for children ranging in the ages from infant to 16 years old
- Bathe and dress infants and toddlers
- Arrange activities for children
- Updating parents daily with children's day.
Bilingual Customer Service Representative
Oportun
09.2022 - 02.2024
- Daily welcoming customers with a warm greeting and interacting with a bilingual community
- Provide quality customer service
- Effectively processing applications which includes collecting data both verbally and physically
- Processing all transactions while following company's policy
- Work both as a team and individually to meet company's goals and profitability
- Light housekeeping such as picking up trash, shredding, wiping down counters
- Inputting all members payments (Cash/Debit) into the system
- Cautiously handling over 12k worth of money
- Read and assign emails as needed
- Troubleshooting customers problems or concerns in a positive and timely manner
- Verify and scan all documents needed into the system or help customers upload them through an online link
- Print out loan document (check)
- "Make tickets" if fraud, complaint or error surfaces
- Follow up on tickets by making calls to fix or update it
- Marketing which includes outreaching to the public by advertising services (flyers) making phone calls and referring
- Help customers through the entire application process with translating, answering questions and concerns
- Building customer relationships by listening and communicating
- Closing duties includes light cleaning, closing of all drawers, safe, logging out of systems, accounting for all money, and printing out audit report.
Cashier/Utility Clerk/Bakery
Food 4 Less
01.2020 - 12.2023
- Greeting customers and assisting customers with a language barrier
- Quickly and efficiently taking and ringing up customers orders in a timely matter
- Taking payments by cash or credit/debit
- Prepping, preparing and finishing food orders to the customers wants and needs
- Open and close the kitchen
- Decorates cakes, package food
- Help with any questions or concerns
- Maintaining a clean work environment
- Answering incoming calls
- Opens and closes "food/bakery" area
- Price checks
- Returning items to property shelf location
- Cart control in the parking lot.
Cashier/ Back warehouse
Lodi House Thrift Store
06.2016 - 08.2016
- Cleaning and disinfecting items such as shoes, furniture, toys etc
- Assisting the public bringing in their donations
- Pricing items
- Taking items to the floor and setting them up for sale
- Answering phones
- Greeting customers as soon as they came inside the store
- Answering any of the customers questions or concerns
- Cleaning in the front and keeping a nice and clean environment for customers
- Ringing up customers and giving them back their exact change
- Letting customers know daily about the sales for the day.
Education
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Joe Serna Charter School
Lodi, CAHigh school diploma -
Tokay High School
Lodi, CASkills
- First aid and CPR
- Direct patient care
- Bilingual
- Detail oriented/Accurate
- Strong problem solving
- Strong communication Skills
- Customer service
- Multitasking
- Client documentation
- Time management
- Leadership
- Medication administration
- De-escalation techniques
- HIPAA compliance
- Employer outreach
Certification
CPR and First Aid
Ukeru
Crisis Prevention Institute (CPI)
DSP 1
DSP 2
Timeline
Lead Job Developer
Community Integrated Work Program
09.2025 - Current
Direct Support Professional
Telecare Corporation
11.2024 - 11.2025
Behavioral Technician
Learning Solutions
12.2023 - 01.2025
Bilingual Customer Service Representative
Oportun
09.2022 - 02.2024
Cashier/Utility Clerk/Bakery
Food 4 Less
01.2020 - 12.2023
Babysitting
Ivan Rosales
02.2018 - 06.2024
Cashier/ Back warehouse
Lodi House Thrift Store
06.2016 - 08.2016
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Joe Serna Charter School
High school diploma -
Tokay High School
References
- Pa Hou Lor, Manager, Telecare, (916) 694-9014
- Liz Coleman, Coworker, Telecare ,(916) 883-4326
- Maria Diaz, Manager, Oportun, (209)737-3654
- Virginia Gómez, Coworker, Food 4 less, (209)371-9681
- Isabel Rosales, Parent, Rosales Family, (209)263-8371
- Brenda Osorio, Friend, (209)269-1833
Languagecompetencies
- English, fluent (speaking, reading, writing)
- Spanish, native language