MARGARITA GUTIERREZ
LAS CRUCES,UNITED STATES
Summary
Self-motivated Admissions Clerk with relevant experience in managing admissions processes for diverse institutions. Strong focus on providing exceptional customer service and enhancing administrative efficiency. Skilled in using digital systems for data management, adept at multitasking, prioritizing tasks, and supporting team goals. Successfully contributed to improvements in admissions operations by applying problem-solving skills and proactive communication.
Overview
29
29
years of professional experience
Work History
ADMISSIONS CLERK
Mountainview Regional
Las Cruces, United States
07.2026 - Current
- Processed patient admissions in the ER, facilitating timely care.
- Registered patients, ensuring accurate and complete records.
- Verify insurance eligibility.
- Collected copays and estimated charges from patients at check-in.
- Coordinated patient appointments efficiently
HEAD SECRETARY
Las Cruces Public School
Las Cruces, United States
10.2023 - 07.2026
- Provide exceptional service to parents and students, building strong community trust.
- Managed enrollment and withdrawal, maintaining accurate records and facilitating smooth processes.
- Oversaw budget and supply inventory, maximizing resource utilization and minimizing waste.
- Utilize technology to streamline operations, improving school efficiency
- Coordinated transportation for field trips, improving access to educational opportunities.
BILINGUAL CUSTOMER SERVICE / SUPERVISOR
Verizon Wireless
El Paso, United States
03.2009 - 08.2023
- Guided bilingual teams to exceed performance goals, driving customer satisfaction.
- Resolved complex issues, minimizing repeat calls and building customer trust.
- Deliver exceptional service on calls, boosting customer loyalty.
- Communicate solutions in Spanish, improving customer comprehension.
- Negotiated solutions for unique customer concerns, ensuring tailored support.
COLLECTION
El Paso Times
El Paso, United States
02.2005 - 02.2009
- Achieved top agent status for 7 consecutive quarters, reflecting superior collection skills.
- Managed and streamlined payment plans to achieve consistent on-time collections.
- Cultivated client relationships to secure timely payments and minimize overdue accounts.
RADIOLOGY RECEPTIONIST
Kaiser Permanent
Baldwin Park, United States
05.1997 - 12.2004
- Verified insurance eligibility, streamlining patient intake process
- Scheduled patient appointments, enhancing clinic efficiency
- Collected co-pays, ensuring accurate financial records
- Facilitated communication between medical staff and patients by translating, ensuring clear understanding of medical information., facilitating clear patient communication
- Supervised reception team during lead absence, ensuring operational continuity
Education
MEDICAL FRONT OFFICE MANAGEMENT -
Premiere Career College
Irwindale, CA11-1994
HIGH SCHOOL DIPLOMA -
Nogales High School
La Puente, CA06-1989
Skills
- Project Coordination
- Time Management
- Customer Retention
- Sales Techniques
- Conflict Resolution
- Team Leadership
Languages
- English, Native
- Spanish, Highly proficient
Timeline
ADMISSIONS CLERK
Mountainview Regional
07.2026 - Current
HEAD SECRETARY
Las Cruces Public School
10.2023 - 07.2026
BILINGUAL CUSTOMER SERVICE / SUPERVISOR
Verizon Wireless
03.2009 - 08.2023
COLLECTION
El Paso Times
02.2005 - 02.2009
RADIOLOGY RECEPTIONIST
Kaiser Permanent
05.1997 - 12.2004
MEDICAL FRONT OFFICE MANAGEMENT -
Premiere Career College
HIGH SCHOOL DIPLOMA -
Nogales High School