Margarita Gutierrez
OWATONNA,MN
Summary
Dedicated professional with a strong foundation in customer service and complaint resolution. Proven ability to enhance customer satisfaction and ensure quality assurance in service delivery.
Overview
3
3
years of professional experience
Work History
General Service Associate
Coborns
03.2026 - Current
- Assisted customers with inquiries and product selections, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Collaborated with team members to restock inventory promptly, minimizing disruptions in service.
- Maintained cleanliness and organization of store displays, contributing to a welcoming environment.
- Handled customer complaints professionally, resolving issues to maintain satisfaction and loyalty.
- Supported training of new associates on operational procedures and customer service standards.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
Robotic Welder
LifeFitness
03.2025 - 06.2026
- Operated robotic welding equipment to ensure precise and efficient assembly of fitness products.
- Monitored welding processes for quality assurance, identifying and resolving discrepancies swiftly.
- Conducted routine maintenance on welding machines, improving operational reliability and performance.
- Collaborated with team members to maintain a clean and organized work environment, enhancing safety protocols.
- Analyzed weld quality using inspection tools, ensuring compliance with industry standards and specifications.
- Delivered high-quality welded products on time by consistently meeting deadlines and maintaining open communication with project managers regarding potential delays or issues requiring resolution.
- Reduced downtime by conducting regular maintenance checks on robotic welding equipment.
- Minimized material wastage with efficient weld layouts and optimized robot path planning.
Home Health Aide
Direct Hire for a Family
11.2023 - 02.2025
- Developed personalized care plans in collaboration with family and healthcare providers.
- Monitored patient health status and reported changes to family members.
- Administered prescribed medications following established protocols.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Maintained accurate records of client care and progress for review purposes.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Education
High School Diploma -
Jefferson West
Meriden, KSSkills
- Customer assistance
- Complaint handling
- POS experience
- Retail merchandising
- Product recommendations
- Cash handling
- Customer engagement excellence
- Cross-selling and upselling
- Payment transactions
- Returns management
- Point-of-sale systems
- Quality assurance
- Quality control
- Attention to detail
- Data entry
- Data processing
- Documentation and reporting
- Customer engagement
- Multitasking and organization
- Team collaboration
- Service quality assurance
- Administrative support
- Data management
- Clerical support
- Call center operations
Timeline
General Service Associate
Coborns
03.2026 - Current
Robotic Welder
LifeFitness
03.2025 - 06.2026
Home Health Aide
Direct Hire for a Family
11.2023 - 02.2025
High School Diploma -
Jefferson West