Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Websites
Timeline
Generic

Margarita Ivanova

Seattle,WA

Summary

Multilingual professional with expertise in luxury hospitality, retail, and client relations. Currently pursuing a business/commerce degree with a focus on economics and accounting while gaining practical experience through internships. Demonstrated success in delivering exceptional service, leading team training, and managing guest-focused projects. Strong communication skills and a commitment to enhancing guest experiences across diverse cultures.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Guest Relations Agent

1 Hotels
Seattle, WA
10.2024 - Current
  • Managed guest feedback and resolved conflicts with empathy and professionalism.
  • Facilitated seamless experiences from arrival to departure through attentive service.
  • Curated personalized guest packages and ensured punctual delivery of all inclusions.
  • Coordinated with housekeeping, food & beverage, and engineering departments to meet service expectations.
  • Supported supervisors by reconciling daily transactions and organizing guest folios.
  • Acted as liaison between guests and operations for consistent brand experience.

Guest Service Agent

Hersha Hospitality Management LP
Seattle, WA
03.2024 - 08.2024
  • Processed guest payments efficiently and issued receipts accurately.
  • Handled customer complaints to achieve complete satisfaction.
  • Responded promptly to telephone calls, emails, and in-person inquiries from guests.
  • Maintained up-to-date knowledge of hotel services, amenities, and promotions.
  • Provided concierge services, sharing details on local attractions and dining options.
  • Collaborated with room service, housekeeping, maintenance, and security to address guest needs.
  • Assisted guests during check-in and check-out, ensuring smooth transactions.
  • Trained new staff on guest service standards and front desk operations.

Key Holder /Hair and Makeup Artist

MAC Cosmetics
Bellevue, WA
11.2023 - 02.2024
  • Executed opening and closing procedures while leading client-facing services as Key Holder and Artist.
  • Surpassed sales goals by creating brand-immersive experiences and offering personalized consultations.
  • Completed MAC Basic Training with Melissa Shiffer, gaining expert-level product and artistry knowledge.
  • Designed and managed promotions to boost store profits and enhance customer engagement.
  • Performed cash register counts and balanced financials accurately.
  • Cultivated extensive product knowledge, contributing to revenue growth and expanding consumer base.
  • Engaged in training sessions focused on customer service techniques and loss prevention strategies.

Sales Associate

Victoria's Secret & PINK
Bellevue, WA
10.2023 - 01.2024
  • Delivered client-centric service reflecting Victoria’s Secret brand image of confidence and comfort.
  • Guided customers on fit and product details, enhancing brand loyalty and repeat business.
  • Supported visual merchandising efforts to facilitate promotional transitions effectively.
  • Executed cashier duties, including processing payments and issuing accurate receipts.
  • Managed returns and exchanges in accordance with company policies.
  • Monitored for security risks and theft to mitigate potential losses.
  • Established trusting relationships with customers through personalized interactions.
  • Arranged merchandise with effective signage and displays to maximize sales.

Education

Associate of Applied Science - Business/ Commerce

Green River Community College
Auburn, WA
12-2025

Associate of Arts - General Studies

Green River Community College
Auburn, WA
05-2023

High School Diploma -

Green River Community College
Auburn, WA
09-2020

Skills

  • Customer service
  • Conflict resolution
  • Sales strategies
  • Team collaboration
  • Project management
  • Time management
  • Languages

Affiliations

  • Member – Business & Commerce Student Association
  • Volunteering

Accomplishments

  • Dean’s List – Green River Community College
    Fall Quarter 2024

Certification

  • MAC Basic Training – Makeup Artistry & Brand Standards

Languages

Russian
Native/ Bilingual
English
Full Professional
Spanish
Limited
French
Elementary

Timeline

Guest Relations Agent

1 Hotels
10.2024 - Current

Guest Service Agent

Hersha Hospitality Management LP
03.2024 - 08.2024

Key Holder /Hair and Makeup Artist

MAC Cosmetics
11.2023 - 02.2024

Sales Associate

Victoria's Secret & PINK
10.2023 - 01.2024

Associate of Applied Science - Business/ Commerce

Green River Community College

Associate of Arts - General Studies

Green River Community College

High School Diploma -

Green River Community College

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