Margarita Klevetc
Astoria
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Real Estate Services Administrator
CBRE
12.2024 - Current
- Provide administrative support to property management team.
- Handle tenant requests, communication, and coordination.
- Assist with lease and contract documentation.
- Process invoices, purchase orders, and expense tracking.
- Coordinate vendors, maintenance, and building services.
- Maintain property records and ensure compliance.
- Support budgeting, reporting, and data management.
Scheduling Manager
Goals Plastic Surgery
10.2023 - 12.2024
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
- Served as central point of contact for all departments.
- Analyzed departmental workloads to create balanced employee schedules while meeting business objectives.
- Implemented continuous improvement strategies within the scheduling department for increased productivity levels.
- Conducted meetings to update management and staff members on progress.
- Developed comprehensive training programs for new employees, improving overall team performance in managing schedules.
- Conducted regular reviews of scheduling processes, identifying areas for improvement and implementing necessary changes.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Restaurant Hostess
Milkflower
03.2022 - 03.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Assistant Manager
WJD Exclusives
10.2017 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized office environment to enhance the workplace experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
Bachelor of Science - Linguistics And Pedagogics
Kursk State University
06.2016
Skills
- Customer relations understanding
- Team Supervision
- Schedule and Personnel Management
- Confidentiality requirements
- Activity tracking
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Office Management
- Verbal and written communication
- Effective Multitasking
Computer Skills
- Email management
- Data entry
- Digital calendars
- Video conferencing
- Google Analytics
- Google Sheets & Docs
- Spreadsheets
- Presentations
- Microsoft Office (Word, Excel, PowerPoint)
- Electronic Medical Record (EMR) systems (Zoho CRM, DrChrono)
Languages
Russian
Native or Bilingual
English
Full Professional
Timeline
Real Estate Services Administrator
CBRE
12.2024 - Current
Scheduling Manager
Goals Plastic Surgery
10.2023 - 12.2024
Restaurant Hostess
Milkflower
03.2022 - 03.2024
Assistant Manager
WJD Exclusives
10.2017 - 10.2023
Bachelor of Science - Linguistics And Pedagogics
Kursk State University
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