MARGARITA LUGO
Fort Lauderdale
Summary
As an experienced Bus Operator, possess deep knowledge in driving public transportation vehicles, adhering to set routes, and maintaining regular schedules. Strong safety record complements skill in handling difficult passengers or resolving conflicts. Customer service oriented with ability to communicate effectively and help passengers with various needs. Previous roles have positively impacted passenger satisfaction levels through punctuality and courteous interactions.
Overview
28
28
years of professional experience
1
1
Certification
Work History
NJ BUS OPERATOR
NJTA
Howell
09.2003 - 12.2016
- Followed established protocols for dealing with disruptive passengers or other incidents aboard buses.
- Maintained the cleanliness of buses, including sweeping, mopping, scrubbing and vacuuming interior surfaces.
- Inspected interior of bus after each trip for any lost items left behind by passengers.
- Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
- Enforced fare collection policies by collecting fares from passengers.
- Communicated route information to passengers during trips as needed.
- Monitored traffic conditions along assigned routes and adjusted speed accordingly.
- Provided safe and reliable transportation for passengers to their destinations.
- Stopped buses at designated locations according to schedule and allowed sufficient time for loading and unloading passengers.
- Adhered to set schedules while operating buses safely along assigned routes.
- Documented incidents occurring during shifts including but not limited to accidents, delays, passenger complaints.
- Conducted visual check of exterior of bus prior to departure to ensure no damage or debris is present.
- Observed local laws and regulations governing public transportation operations throughout shifts.
- Assisted disabled passengers with boarding and exiting the bus at designated stops.
- Recorded accurate mileage logs for each shift worked in accordance with company policies.
- Reported any mechanical issues or passenger disturbances to supervisors immediately.
- Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
- Responded quickly and calmly to emergency situations such as medical emergencies or accidents involving the bus.
- Provided courteous customer service at all times while interacting with riders and colleagues alike.
- Completed semi-skilled repairs and maintenance services to maintain vehicle in good working order.
- Planned efficient routes and adjusted plans using GPS software and local road knowledge.
- Provided accurate information regarding fares, schedule details and stowing of baggage and answered passenger questions.
- Stayed up to date with local roads, traffic patterns and speed limits.
- Immediately provided help to passengers in distress, contacting dispatch to report incident, bus location, and passenger symptoms.
- Kept bus orderly with strong control over passenger behaviors.
- Assisted passengers with stowing and retrieval of various items, including luggage, briefcases, and wheelchairs.
- Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
- Received and submitted passenger fares.
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Provided route, schedule and fare information to passengers.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Helped elderly and disabled passengers board and exit bus.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Facilitated smooth passenger loading and unloading at designated route stops.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Collected tickets or cash fares from passengers.
- Maintained vehicle safety by monitoring, instructing and correcting passengers.
- Collected fares and provided route updates and schedule information.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Assisted passengers in loading wheelchairs or other mobility aids.
- Assisted elderly or disabled individuals by helping on and off bus, seating properly and carrying baggage.
- Complied with local traffic regulations and safety requirements for bus operation.
- Upheld strict DOT reporting records for trips, vehicles and notable incidents.
- Announced stops to passengers.
- Drove specified routes in compliance with traffic regulations and time schedules.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
- Inspected vehicles and checked gas, oil and water levels prior to departure.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Parked vehicles at loading areas to board passengers.
- Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
- Handled passenger emergencies or disruptions.
- Announced stops clearly to help passengers disembark at correct locations.
- Reported delays or accidents.
USPS
United States Postal Service, USPS
Brooklyn
08.1994 - 09.2003
- Worked effectively in team environments to make the workplace more productive.
- Completed routine maintenance and repair.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with team members to meet production goals efficiently.
- Inspected all packaged items for quality assurance purposes.
- Organized finished products in shipping areas for transport.
- Reported any discrepancies or issues related to the packaging process immediately to supervisors.
- Followed established procedures for sorting and routing packages according to their destinations.
- Performed necessary adjustments to ensure that products were properly sealed and labeled correctly.
- Assembled boxes, containers and other packaging materials according to specifications.
- Provided assistance during loading and unloading activities when required.
- Completed associated paperwork accurately and timely for each package shipped.
- Sorted and placed materials or items on racks, shelves or bins according to predetermined sequence in shipping and receiving area.
- Reported broken items and mechanical problems to mitigate safety issues.
- Inspected packaging and products for quality control purposes.
- Organized and labeled boxes in pallet racks to make item retrieval faster.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Packaged products in a fast-paced environment, meeting high-quality standards.
- Coordinated with shipping department to ensure proper product dispatch.
- Loaded and unloaded products onto packaging lines.
- Recorded packaging operations data for production tracking.
- Maintained cleanliness and organization within the packaging area.
- Monitored the supply chain for delays and communicated issues promptly.
- Trained new employees on packaging procedures and safety.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Assisted in the development of new packaging designs and methods.
- Assembled cartons, crates, and containers to prepare for shipping.
- Participated in meetings to discuss improvements in packaging operations.
- Collaborated with team members to meet packaging deadlines.
- Adhered to environmental regulations in disposal of packaging waste.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
- Accomplished production goals by working with speed and accuracy.
- Measured, weighed and counted products and materials.
- Obtained, moved and sorted products and materials.
- Cleaned containers, supplies or work areas using cleaning solutions.
- Loaded and unloaded items from machines, carts and dollies.
- Placed or poured products or materials into containers or filled containers from spouts or chutes.
- Unpacked, verified and recorded incoming merchandise or material.
- Remove completed or defective products or materials, placing on conveyors or loading docks.
- Marked and labeled containers, container tags or products using marking tools.
- Assisted customers with shipping inquiries.
- Resolved problems quickly and efficiently by identifying root cause and implementing corrective action.
- Executed routine maintenance tasks such as lubricating moving parts, changing fluids, cleaning surfaces.
- Developed effective working relationships with internal customers and external vendors.
- Followed detailed instructions from supervisor when performing tasks related to placers.
- Monitored production output to meet customer requirements in a timely manner.
- Organized, prepared, and cleaned work areas for efficient operation.
- Prioritized job runs to complete work prior to deadlines.
- Observed and captured machine productivity and tracked volume of materials processed.
- Properly handled hazardous waste materials to uphold safety regulations.
- Observed safe work practices and procedures as instituted by company to promote personal and team protection.
School Bus Operator
Professional Transportation Services
Lakewood
08.1993 - 07.1994
- Adhered to local laws and regulations regarding speed limits, traffic signals, loading zones, and other transportation rules.
- Assisted special needs students as required according to individual IEP plans.
- Reported any mechanical malfunctions or needed repairs to the supervisor immediately upon discovery.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated equipment and machinery according to safety guidelines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed routine maintenance and repair.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
DOT Enforcement
NYCDOT
New York
01.1989 - 08.1993
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Operated equipment and machinery according to safety guidelines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated a variety of machinery and tools safely and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
High School Diploma -
Eastern District HS
Brooklyn , NY06-1988
Some College (No Degree) - Nursing Education
Ocean County College
Toms River, NJSkills
Home baking/cooking skills, good with details, arranging meals and food/furniture, Great patience and eye for details
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- Phlebotomy (expired)
- CNA (expired)
Timeline
NJ BUS OPERATOR
NJTA
09.2003 - 12.2016
USPS
United States Postal Service, USPS
08.1994 - 09.2003
School Bus Operator
Professional Transportation Services
08.1993 - 07.1994
DOT Enforcement
NYCDOT
01.1989 - 08.1993
High School Diploma -
Eastern District HS
Some College (No Degree) - Nursing Education
Ocean County College