Margarita Martinez
Oklahoma City,OK
Summary
Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Stared my OnCue journey back in 2017, worked as a cashier for second and first shift.
2018 I stared my Grill journey working as opener and later joined relief team.
Started my management journey in June of 2019 and I am proud to say I have worked at several Oncues and have managed at least 5 locations, have worked under at least 6 general managers.
I am often in the position of helping not only my employees but also my fellow co workers and supervisors. I have helped build the pool of great kitchen managers and relief members, I assist other managers and supervisors. I am happy to be someone they can call to get advice and assistance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Kitchen Manager
ONCUE EXPRESS
Oklahoma City, US
01.2017 - Current
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Received, organized and rotated paper goods and food ingredients.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Developed and implemented kitchen policies, procedures and quality standards.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Coached staff on strategies to enhance performance and improve customer relations.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
Barista/Cashier
Starbucks
Oklahoma City, US
11.2015 - 01.2017
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Input orders into point of sale system and handled customer payments.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Stocked shelves with ingredients needed to make coffee drinks.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
Cake Decorator
Sam's Club
Oklahoma City, US
08.2013 - 05.2016
- Fulfill cake orders from customers
- Fill up cold case with different items
- Keep cold cases stocked and clean
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
- Incorporated creative elements into cake designs as requested by clients.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Inspected all bakery products and removed any found to possess defects.
- Finished baked goods with glazes, icings and other toppings.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
Education
High school diploma -
Northwest Classen High School
Oklahoma City, OK05.2013
Skills
- Kitchen Management Experience
- Cake Decorating
- Food Preparation
- Food Safety
- Kitchen Experience
- Labor Cost Analysis
- POS
- Customer service
- Restaurant experience
- Scheduling
- Supply ordering
- Waste reduction
- Attention to detail
- Goal setting
- Performance improvement
- Staff training and development
- Policy and procedure enforcement
Certification
ServSafe, 02/01/24, 02/01/29
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native/ Bilingual
Timeline
Kitchen Manager
ONCUE EXPRESS
01.2017 - Current
Barista/Cashier
Starbucks
11.2015 - 01.2017
Cake Decorator
Sam's Club
08.2013 - 05.2016
High school diploma -
Northwest Classen High School